About Runnr.ai
Runnr.ai manages your entire guest journey, from booking to post-checkout. It automates up to 95% of guest interactions across WhatsApp, SMS, Booking.com, Expedia, Airbnb and Hostelworld, and actions requests directly in Apaleo. Handled automatically, 24/7, in the guest's own language.
Built deep into Apaleo PMS:
- Proactive messaging: engage guests via WhatsApp or OTA channels, triggered by real-time Apaleo booking data
- Automated upsells: offers sent at the right moment and booked straight into the reservation
- Digital check-in: guests check in before arrival, no queue at the desk
- Invoices on request: guests receive their invoice automatically, no staff needed
- Room type sync: Runnr.ai knows exactly which room each guest is staying in, so every answer is accurate
- One workspace: the Runnr.ai inbox is available directly within the Apaleo inbox, no switching screens
Proven at scale: Van der Valk Exclusief: Van der Valk Exclusief, one of the Netherlands' most iconic hotel brands with 43 hotels and over 7,000 rooms, runs on Apaleo and Runnr.ai across its entire portfolio. 94% of guest questions are handled automatically, while Runnr.ai proactively drives upsells and membership sign-ups with zero extra effort from staff.
The numbers: 98% open rates. 75% fewer inbound requests. +€120 upsell revenue per room. Live within a day, no coding required.
Less workload, more revenue, happier guests. That's guest management, powered by AI and built for Apaleo customers.
- Massive workload reduction
- Up to 95% of guest interactions automated and 75% fewer inbound requests. Your front desk stops answering "what time is breakfast" and focuses on real hospitality.
- More revenue per stay
- +€120 upsell revenue per room, generated automatically. Breakfast, late check-out, parking and upgrades are offered at the right moment and booked straight into Apaleo.
- Guests reached where they actually are
- WhatsApp, SMS, Booking.com, Expedia, Airbnb and Hostelworld, with 98% open rates and replies in the guest's own language, 24/7.
- Zero friction with Apaleo
- Proactive messaging triggered by real-time booking data, automated check-in and invoices, room type sync for accurate answers, and the Runnr.ai inbox available directly inside the Apaleo inbox. No scr
Integration features
Proactive guest messaging
Runnr.ai uses real-time Apaleo booking data to trigger personalized messages via WhatsApp, SMS or OTA channels (Booking.com, Expedia, Airbnb, Hostelworld) at exactly the right stage of the guest journey: confirmation, pre-arrival, in-stay and post-checkout.
Automated upsells
Offers for breakfast, late check-out, parking or upgrades are sent at the optimal moment and, once accepted, booked directly into the Apaleo reservation. No manual processing by staff.
Digital check-in
Guests complete their check-in before arrival via WhatsApp or SMS, with data synced straight to Apaleo. Shorter queues at the desk and a smoother arrival experience.