About Una
Una: The Ultimate AI Concierge, Perfectly Aligned with Your Front Desk Team
Imagine a Digital Concierge powered by AI that works alongside your front desk, seamlessly handling repetitive tasks, managing bookings, and addressing guest inquiries, all while speaking 50 languages in a natural, human-like voice. Una delivers a personalized, welcoming experience while seamlessly integrating with your PMS and task management systems, freeing your staff to focus on high-value interactions.
Una’s Standout Capabilities:
Human-Like Voice and Text Communication: Engages guests naturally through voice conversations, text chats, and phone calls, ensuring each interaction feels personal and authentic. 24/7 AI-Driven Guest Communication: Available around the clock, Una answers guest inquiries instantly, providing information, handling requests, and forwarding calls to human staff if needed.
Multilingual Support: Una speaks 50 languages fluently and can communicate via text in even more, catering to guests from around the world.
Intelligent Information Management: Centralizes and manages all hotel information—such as amenities, room photos, menu details, and local attractions—ensuring guests receive accurate, consistent answers and can fully explore what the hotel has to offer.
Direct Booking Management: Automates the booking process from inquiry to confirmation, reducing OTA dependency. Una also sends confirmation emails and payment links, delivering a seamless booking experience akin to human assistance.
Seamless PMS Integration: Connects with your Property Management System for real-time updates on availability and reservation modifications, streamlining the booking process.
Efficient Task Management: Uses AI to prioritize and allocate tasks. Una can either update tasks within a task management platform like HNext or send tasks directly through dedicated communication channels (such as WhatsApp or Telegram) for immediate action, as seen in the attached message screenshot.
Lead Generation for Marketing: Una can gather essential guest information, such as name, email, and phone number, turning each interaction into a lead opportunity for the marketing team.
Customizable, Brand-Aligned Responses: Tailors communication to reflect your hotel’s unique style and voice, ensuring each interaction aligns with your brand identity.
- Increase Revenue and Leads
- Una promotes direct bookings, upsells additional services, and gathers contact information for potential leads, supporting marketing efforts.
- Enhance Guest Satisfaction
- Una’s instant responses, multilingual support, and detailed information on amenities and attractions ensure a seamless guest experience from check-in to inquiries and beyond.
- All-in-One Solution: Boost efficiency
- Comprehensive Booking & Task Management: Una combines booking and task management into a unified, efficient workflow, enhancing coordination across front desk, housekeeping.
- Data-Driven Decisions & Maintain Brand
- Una’s advanced analytics offer insights for continuous improvement, while customizable responses ensure each interaction reflects your brand, making guests feel welcomed, valued, and well-served.
Integration features
Real-Time Room Availability and Booking Sync
Una accesses real-time room availability, gathers all necessary details, and automatically processes reservations, updates, and cancellations just like a human. This eliminates manual intervention, with all changes instantly reflected in Apaleo PMS.
Verbal Room Details with Visuals
Una enhances the booking experience by sending confirmation emails and secure payment links, providing a seamless and efficient process that feels as personal and attentive as human assistance.
Effortless Booking Confirmation
Una enhances the booking experience by sending confirmation emails and secure payment links, providing a seamless and efficient process that feels as personal and attentive as human assistance.