About Una
General Overview.
Introducing UNA, the AI-powered concierge that transforms guest experiences and boosts revenue through direct bookings and additional services. Operating autonomously 24/7, UNA delivers comprehensive answers to guest inquiries in over 50+ languages via phone, text, and voice messages right on your hotel’s website widget.
Integration with PMS Apaleo.
UNA expertly handles the booking journey from start to finish—processing inquiries, confirming reservations and offering rooms and services based on your marketing strategies and guest preferences. Its advanced natural language processing manages complex requests, and updates from your website and Apaleo PMS, and provides precise, relevant responses. This cutting-edge solution enhances direct bookings, and operational efficiency, and offers valuable analytics for any type of accommodation.
Integration with TMS HNext by HKeeper.
UNA integrates seamlessly with TMS HNext by HKeeper (coming soon to the Apaleo Store), a top-tier hospitality management platform that optimizes operations and elevates guest experiences. With real-time data, task automation, and in-depth analytics, UNA ensures no guest request goes unanswered. Managers can easily oversee inventory and technical maintenance, assigning tasks on the go from any location.
- Boost revenue
- UNA increases revenue by enabling guests to book directly using any communication channel, from Facebook and Instagram to text and voice chats, WhatsApp and Telegram, without forgetting the phone.
- Increase guest satisfaction
- "We serve you better than you expect" is not only a motto, it is the meaning of our work. No more missed requests or comments, instant and competent response by UNA in 56 languages 24/7.
- Enlarge efficiency
- UNA boost operational efficiency by automating routine tasks, allowing human staff to focus on more strategic activities. This automation reduces labor costs and minimizes errors, leading to signific
- Data-Driven Insights
- By gaining valuable analytics on booking patterns, UNA can optimize pricing strategies, forecast demand, enhance occupancy rates, and ultimately, increase revenue.
Integration features
24/7 Intelligent Assistance
UNA provides round-the-clock, AI-powered assistance, answering complex queries, offering personalized recommendations, and handling special requests at any time. This constant availability enhances guest satisfaction and improves booking conversions.
Multilingual Booking Capabilities
UNA speaks almost any existent languages, enabling guests to make reservations but also to request any services and leave comments in their preferred language. This significantly broadens the hotel's reach, making it accessible to a global audience and greatly expanding booking opportunities.
Real-time Modification Handling
Changes to bookings made through UNA are instantly reflected in Apaleo PMS. This allows for flexible guest service, enabling easy date changes, room upgrades, or additional service requests without manual intervention.