About Una by Polydom
Una: AI Front Desk & Concierge, Aligned with Your Hotel Team
Una works like a digital front desk employee — not another piece of software your team has to learn, Una operates your existing PMS, CRM, and task tools in the background. She answers calls, chats with guests, manages bookings, and routes tasks to your team in a natural, human-like voice and in up to 99 languages. Una connects directly to your PMS, CRM and task tools, so staff stay in the systems they know and focus on high-value service instead of repetitive work. Implementation takes hours, not days.
Try Una in a 24/7 live voice self-demo: Go to polydom.ai and speak directly with the AI. In real time, you can ask questions about integrations, onboarding, implementation, use cases (including how owners and guests communicate), or anything else you want to challenge her with — she’ll answer live, in multiple languages.
Where Una Works:
- Phone line – answers, routes and books directly from calls; can also make proactive post-stay calls
- Website widget – voice & chat for direct bookings and FAQs
- Email – inbound & outbound, including OTA inbox centralization
- Messengers & social – WhatsApp, Telegram and social DMs
- QR codes – in-room / on-property codes for instant voice or chat
- Kiosk / lobby devices – voice & text concierge on shared screens
Key Capabilities:
- Human-like voice & chat across phone, web and messaging
- 24/7 guest communication with smooth handoff to staff when needed
- Multilingual by default (99+ spoken languages)
- Centralized hotel knowledge for accurate, consistent answers
- Direct booking & upsell with confirmations and payment links
- Live PMS integration for real-time availability and changes
- Smart task automation via your task system or WhatsApp/Telegram
Beyond automation, Una also supports your commercial and brand goals She can capture key guest details (name, email, phone) during conversations, turning every interaction into a marketing lead. Her responses are fully customizable, so she speaks in your hotel’s style and tone, ensuring every touchpoint feels consistent with your brand.
- Never Miss a Booking Call Again
- Una answers every call instantly, in any language, and books straight into your PMS. Zero missed calls means more filled rooms and happier guests.
- More Direct Revenue, Less OTA Dependency
- Una drives guests to book direct via phone, website and messaging. She quotes live rates, upsells rooms and adds extras, reducing commissi
- 24/7 Front Desk Without Extra Payroll
- Una covers nights, weekends and peak hours, handling routine calls and chats so you don’t need extra headcount. Your team focuses on VIP service, not
- Multilingual Service From Day One
- With 99 spoken languages, Una serves international guests without hiring multilingual staff. She explains policies, answers questions and confirms booki
Integration features
Real-Time Room Availability and Booking Sync
Una accesses real-time room availability, gathers all necessary details, and automatically processes reservations, updates, and cancellations just like a human. This eliminates manual intervention, with all changes instantly reflected in Apaleo PMS.
Verbal Room Details with Visuals
Una enhances the booking experience by sending confirmation emails and secure payment links, providing a seamless and efficient process that feels as personal and attentive as human assistance.
Effortless Booking Confirmation
Una enhances the booking experience by sending confirmation emails and secure payment links, providing a seamless and efficient process that feels as personal and attentive as human assistance.