Sweden

Bookboost AB

Elevate your hotel's guest experience with Bookboost's Multi-Channel CRM – a holistic solution designed exclusively for the hospitality industry.

Seamlessly effective and user-friendly, this CRM harnesses the power of data to offer a comprehensive understanding of your guests. You will gather all the insights you need to power up your offerings and make data-driven decisions that enhance guest satisfaction. 

With a visual and clear mapping of the guest journey, you will know what is being sent at every stage of and on each channel -not just email. With advanced targeting and personalised communications, conversions soar, while automation boosts marketing efficiency.

Uncover new revenue streams, increase conversions and engage with your guests using the right message on the right channel and at the right time.

Direct bookings are key to increasing revenue. Bookboost’s CRM will help you reach your OTA bookers, get their guest details and create personalised campaigns for them. By getting direct access to your guests, you will deliver value, increase loyalty & foster bookings in your owned channels.

Capture the right data and increase guest loyalty

Say goodbye to complicated and outdated tools. Bookboost’s CRM allows you to segment your guests into hundreds of audiences (first-timers, returners, high-spenders, type of room, and more), and personalise your messages accordingly.

Personalise campaigns in the way you want it

From pre-stay to post-stay, gain absolute control and clarity over all touchpoints. Get an overview of what is being sent on every channel. Build guest journeys for each of your properties, use templates, drag and drop, and use automation across properties to save time for your team.

Build Clear & Easy Guest Journeys

Structure and organise your data. Use website data, financial data and behavioural data to know your guests better and leverage the right insights to fuel your projects.

Understand your guest data like never before

Increase marketing efficiency with automation! Create workflows, set triggers and schedule messages. Once set up, your communications will flow on its own, no matter the time or the day.

Save time in your marketing operations

With Bookboost hospitality CRM, you can reach your OTA bookers and create a profile for each guest. With real data, you can generate loyalty and increase revenue. 

Turn OTA bookers into loyal customers

If you only use email, your brand is losing opportunities to increase revenue. Instead, send campaigns via SMS, WhatsApp and email, increasing your conversion up to 8x more than an email-only CRM.

Say goodbye to lower conversion campaigns

Multi-Channel CRM by Bookboost 

If you want to send multi-channel campaigns (Email, SMS & WhatsApp), automate communication, build guest journeys and organise guest data.

CRM Expert

Handle all inbound & outbound communication - on the right channel, at the right time, to the right profile.

Magic Formula (Full Platform)

For you who want to create email marketing campaigns, light automation and organise your guest data.

CRM Starter

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A customer relationship management software (CRM) allows to manage and store guest data to initiate, build, nurture, track, manage and grow relationships with existing and potential hotel guests. CRMs enable hoteliers to identify sales opportunities, record and manage customer service issues and launch email marketing campaigns in one central place.

CRM & email marketing platforms

France

Topsys

As a French partner of Apaleo, we created Topsys-Office with the aim of adding our vision of a manual communication tool integrated into an API-First platform. Thanks to Apaleo's open platform, we were able to integrate our technology directly into Apaleo PMS screens, simplifying use for teams.

We then focused on the automation that we could offer and there too we choose an automation tool totally integrated with Apaleo’s API. Topsys-Office module and templates can be used in automatic scenarios allowing the hotel to build their own customer journey. (Vers. Entreprise with Make.com module, contact us for more information)

Create your own template, registration form to printed or pushed on a tablet, confirmation, cancellation,  invoices, payment link and access them directly in Apaleo reservation tab. Access to the history of emails already sent

Total customization

Create your own templates. Automatically fill fields with apaleo data and add text directly before sending

Simple and flexible application

Accessible directly in the Apaleo reservation tab

Well integrated for direct access

Offer registration on a tablet at check-in and send the data back to Apaleo

2 way with Apaleo

Top-Office

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Send your confirmation, invoice, payment link and keep logs

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Get your guest data during checkin with a registration on tablet

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Build your email journey with automated scenarios

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Germany

straiv GmbH

straiv enables hotels to make the entire stay a digital experience for hotel guests. With the solutions by straiv, hotels accompany guests along the entire Guest Journey - from the first booking, through the stay, including digital check-in and check-out, to the next direct booking. 
All hotel information, services and offers are available and bookable for every guest at any time and place.

The solutions enables a quick and easy access via any device, without additional apps and tablets. Currently, more than 2,500 brand, individual and chain hotels in over 29 countries rely on this advanced solution. And also more than 200 apaleo installs happend already. 

Advantages:

- Offer active guest communication
- Automate internal work processes
- Expand upsell potential
- Improve hotel ratings
- Hotel guests benefit from a quick, easy and contactless service via their own smartphone
- No app download required

Our solutions:

- Digital guest service / guest directory (web app)
- Self-service kiosks
- Mobile check-in and check-out / digital registration form (web app)
- Journey messaging (automated guest messaging)
- Mobile door opening

Make sure your operations run smoothly with handy check-in and check-out. Additionally the payment processing will increase efficiency and security of your guests.

Self Check-in/out and integrated payment

Email and SMS sending built-in functions increase communication with your guests.

Communication with Guests

Go paperless with straiv and enjoy the Digital Registration Card functionality.

Digital Registration Card

Hotel guests benefit from fast, easy and contactless service using their own smartphone or a self-service kiosk.This saves time and eliminates queues at check-in. No app download required!


Self Check-In/Out with integrated payment

Use our automated mailing with e.g. booking confirmation, fill out registration card or check-in now available. The registration card will be filled out in advance by the guest and it is paperless. 

Automate internal work processes

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This packages enables guests to fill out the registration form legally compliant and check out from their phone.

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This package offers you a high-performance guest service system for hotel information and services.

Guest Directory starting at

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Kiosk & self-service check-in

Smart Host GmbH

Simple. Automated. Profitable.
Smart Host: Smart communication for hoteliers and guests

With Smart Host, you can communicate with your guests in a targeted, automated and yet personalized way. Thanks to automation and artificial intelligence, your hotel can look forward to more satisfied guests. The hotel CRM enables you to communicate in a personalized way in an amazingly short amount of time.
And: your success is finally measurable! You get all the figures in real time at a glance in the Smart Host dashboard.

Are you changing your PMS? Did you know that most hotels lose their entire reservation history in the process?
No more worrying about reservation data! When changing PMS, Smart Host ensures that not only your guest data but also your entire reservation history is not lost.

Smart Host integrates with apaleo to access guest and reservation data, facilitating automated, AI-driven communication. Enhance direct bookings and nurture regular guests through timely and personalized interactions. 

Use your guest and reservation data for more direct bookings

Maximize your communication impact by leveraging automatic, AI-driven campaigns that deliver timely and personalized content to your guests. 

Automatic and AI driven newsletter campaigns

Effortlessly engage your guests throughout their entire journey with automatic, AI-driven campaigns and surveys that guarantee effective communication before, during, and after their stay. 

Automatic transactional campaigns and surveys

With seamless integration to apaleo, effortlessly send personalized offers to your guests in just a few clicks and boost your direct bookings.

Personalized offers

Get a detailed guest profile with an interaction timeline containing all touch points the guest has with your hotel. Enrich your guest profiles with additional data that is collected by Smart Host.

Guest profile and nurture

Smart Host

For detailed pricing information please contact sales@smart-host.com

Individual

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An instant guest messaging platform is a software application that supports hotels in engaging with guests through various direct communication channels (Facebook messenger, SMS, iMessage, WeChat, Whatsapp, etc…). Such platforms allow hotels to reach guests on their preferred channel in real-time to send manual or automated messages (e.g. checking information or upselling offers) and receive requests. With guest messaging software, hotels will have all conversations from various sources aggregated and centralised in one place.

Guest messaging platforms

XQueue GmbH

Hoteliers can reap significant benefits by utilizing our app that connects Apaleo, a comprehensive hotel management platform, with Maileon, a robust email marketing software. Here are the advantages hoteliers can expect:

Seamless Customer Communication: With the Apaleo-Maileon integration, hoteliers can effortlessly sync their contacts and bookings to Maileon's email marketing software. This enables hoteliers to establish direct and effective communication channels with guests before, during, and after their stay. Personalized messages, such as booking confirmations, pre-arrival welcome emails, post-stay feedback requests, and exclusive offers, can be sent automatically, enhancing the overall guest experience.

Targeted Marketing Campaigns: By harnessing Maileon's advanced segmentation capabilities, hoteliers can precisely target specific guest segments based on their preferences, booking history, or demographics. This empowers hoteliers to create highly tailored marketing campaigns, such as personalized upselling offers, loyalty program promotions, or special event notifications. The result is improved engagement, higher conversion rates, and increased revenue.

Customer Retention and Loyalty: With the ability to sync bookings and guest data, hoteliers can leverage Maileon's automation features to nurture guest relationships throughout the customer journey. Automated email workflows can be set up to engage guests before their arrival, request feedback after check-out, and provide personalized recommendations for future stays. By delivering relevant and timely messages, hoteliers can enhance guest satisfaction, foster loyalty, and increase the likelihood of repeat bookings.

Streamlined Operations: The seamless synchronization of contacts and bookings between Apaleo and Maileon eliminates the need for manual data entry and reduces the risk of errors. Hoteliers can save time and effort by automating routine communication tasks, allowing them to focus on providing exceptional guest experiences and managing other critical aspects of their operations.

In summary, the integration of Apaleo with Maileon empowers hoteliers to optimize their email marketing efforts, enhance guest communication, drive loyalty, and increase revenue. 

Efficiently sync contacts between Maileon & Apaleo: personalized communication, targeted marketing, enhanced guest experience, operational efficiency, data-driven insights, time/cost savings, improved accuracy, competitive advantage

Contact syncing

Sync bookings between Maileon & Apaleo: streamline communication, personalized guest interactions, accurate marketing targeting, improved guest experience, operational efficiency, data-driven insights, time/cost savings, competitive advantage.

Booking syncing

Seamlessly communicate with guests before, during, and after their stay through personalized emails, ensuring a positive guest experience

Enhanced Guest Communication

Leverage guest data to create highly targeted and personalized marketing campaigns, driving engagement, conversions, and revenue

Targeted Marketing Campaigns

Automate communication tasks, saving time and reducing manual efforts, allowing hoteliers to focus on providing exceptional guest experiences

Streamlined Operations

Nurture guest relationships through personalized interactions, increasing guest satisfaction, loyalty, and the likelihood of repeat bookings

Improved Guest Loyalty

Maileon

Maileon for Apaleo

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detco GmbH

Profile Manager opens new possibilities to work with guest profiles in Apaleo and merge duplicates and multiple entries. With just a few clicks redundant profiles can be merged into one master profile. For your work with guest data and profiles, a smart overview is available, as well as a detailed view for each guest profile with all reservations made so far.

You can expect an UI element inside of apaleo with Profile Manager.

UI integration

Following actions on the Guest Profile are possible: creating, modifing or  merging.

Managing Guest profiles

You can view a list of reservations for a selected Guest.

View reservation for a selected Guest

Merge duplicates and multiple profile entries

Merge

Set rules in which cases profiles should be merged automatically.

Auto-merge

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Profile Manager

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myGuestMailing opens a direct communication channel to your guests.
It allows you to set up a variety of different mail types that and lets you customize what kind of information you want to display. The following mail types are available as of today:

- Booking confirmation
- Booking modification
- Invoices
- perStay Mails
- postStay Mails


Define yourself which e-mails are sent automatically and which e-mails are sent on-demand from within Apaleo.
You can customize e-mails by including your hotel-logo and the hotel-description as well as changing the color of some elements, adding custom sections of texts and add Informations about the reservation directly form apaleo.  When sending on-demand e-mails, you can additionally include an individual comment in the mail, attach a payment link and add further attachments.

You are missing a feature or would like to have a completely customized Template?
Feel free to contact us and we'll see what we can do!

you can expect an UI integration using myGuestMailing

UI integration in apaleo

With myGuestMailing you can freely decide what mails you'd like to automatically deliver. For pre- and postStay mails you can also decide when to send the information.

Automate your e-mails

Guests are asking for mails to be delivered to a different mail adress or just can't find them in there inbox? Just send them again - with our iframe integration on reservation level!

Re-Send Mails on reservation level

Add your own logo/ picture, custom texts and reservation details to your mail templates. 

Customize Layouts

You want to send a PDF of your houserules or something else attached to one of your mails? Add a custom attachment to your mail setup.

Attach additional information to your mails

myGuestMailing by detco

Basic plan

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HotelAppz

Native CRM Extension to Apaleo with I-Frame Integration

In just one click, access directly to all your guest profiles and send targeted booking reservations and all kinds of communications. Use powerful automation along the customer’s journey to retain all of your guests: pre-stay, in-stay, post-stay, targeted campaigns, re-activation, dynamic retargeting & loyalty program.

An all-in-one & easy solution to increase effectively direct bookings and impact your guest memories. You can’t have Apaleo without Hotelappz!

HotelAppz has the most sophisticated integration with apaleo on the market.  Using the i-frame technology, our clients are able to see & use HotelAppz directly inside apaleo, making it easy, fast, & efficient. 

Total integration with apaleo

 Complete Marketing Platform
 Direct PMS connection (Two ways)
 Full Hotel Segmentations
 Powerful Automations
 Campaigns Management
Up To 50000 Profiles

Guest Journey Pro

 Complete Marketing Platform
 Direct PMS connection (Two ways)
 Full Hotel Segmentations
 Powerful Automations
 Campaigns Management
 Transactional E-mails
 Open API
Up To 200 000 Profiles

360 Guest Platform

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Hotel loyalty programs or better known as hotel rewards programs are usually run to encourage the guests to come back to a your hotel or brand. These guest loyalty programs in hotels include offering memberships to guests, and offer special amenities, discounts and reward points when they transact with your hotel.

Loyalty programs

UMNION GmbH

UMNION® is the all-in-one CRM platform with direct connection to Apaleo.

Get a 360 degree view of your guests with detailed profiles, an overview of all past reservations and smart categorizations.

360 degree view of all guests with complete profiles, past stays, total revenue per guest and categorization.

Guest profiles

CRM system with direct connection to Apaleo and additional features like guest profiles, check-in or reservations. Everything on one platform.

Full Apaleo connection

Get a 360 degree view of your guests with complete guest profiles, a history of all past stays, total revenue per customer and categorizations.

360 degree guest profile

CRM system with additional features like check-in, email automation or guest communication. Everything on one platform.

All-in-one platform

UMNION

UMNION® CRM & Sales Automation

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Automation platforms allow technical and non-technical users to automate processes through a user-friendly  interfaces instead of traditional computer programming.

Automation platforms

dailypoint™

dailypoint™ - Software made by Toedt, Dr. Selk & Coll. GmbH

dailypoint™ is the leading Data Management and CRM platform for individual hotels & hotel groups. dailypoint™ collects data from all relevant sources such as PMS, POS, website, newsletter or Wi-Fi and creates a central and consolidated guest profile.

Central Profile - the Golden Record:
It's always been a hotelier's dream to know the habits, likes and dislikes of their guests. We help you make your guests smile.

Data Laundry:
The dailypoint™ Data Laundry is one of the key functionalities and a prerequisite for consolidating data from different systems to create a central profile.

Profile Engine:
Learn WHO your Customers are – like a data professional! With the Profile Engine within dailypoint™ you get a full picture of each customer using the thousands of micro-moments happening every day and coming from the different touchpoints consolidated in dailypoint™.

Campaign Management:
With dailypoint™ your marketing is not only streamlined, in many cases automated and highly personalized, your marketing is also measurable.

Voucher System:
No matter if you want to make prospective customers book or get additional bookings from your existing guests, 360° by dailypoint™ offers an integrated Voucher System – a great tool for your cross and upselling and to enhance your direct booking strategy.

Online Reputation Management:
The dailypoint™ Questionnaire System combines a complete Online Reputation Management (ORM) tool with a professional form builder. Everything is responsive and can be adapted to your corporate design.

Analytics:
A wide range of pre-defined guest and data quality reports help you to read and interpret your data properly. Whether it is an analysis of the questionnaire results, the results of your marketing campaigns, the value of your customer segments or the quality of your data.

Loyalty Program:
dailypoint™ offers a fully integrated and scalable Loyalty Program which can be used by individual hotels as well by multi-brand hotel groups. 

GDPR compliance:
With the integrated central Privacy Dashboard in dailypoint™, you can manage all technically relevant GDPR processes. Perform information or deletion requests in all connected systems – fully automatically.

Webservice – dailypoint™ API:
The cloud-based architecture of dailypoint™ allows the easy interaction with other systems like your website, your housekeeping software or the hotel app.

Smart Lists:
Get rid of outdated printouts and design customizable interactive lists with dailypoint™ Smart Lists.

We are pleased to offer you a comprehensive 2-way interface with the integration to Apaleo.

The following features are supported by the integration:
- Certified 2-way-Integration
- Transmission of data in real-time

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dailypoint helps hotels leverage the huge amount of guest data, consolidates & stores it in one central profile which can be used for personalized marketing & to feed connected hotel tech solutions.

Consolidated and Clean Guest Data

With servers located in Germany & an integrated Privacy Dashboard, hoteliers can manage all technically relevant GDPR processes.

Data Security

16 modules mix and match the solutions needed. Hoteliers can add new applications when needed.

Modular approach

Central Profile, Profile Engine, Privacy Dashboard, Campaign-Manager, Email-Newsletter-Tool.

360 Central Data Management

HTML-Reservation Confirmation, Offer + Cancelation, Email-Newsletter-Tool, dp Message Center.

Booking Manager

Including templates for all forms plus CSS adoption of the layout of the froms. Interface to Tripadvisor and Holidaycheck included.