Germany

UMNION GmbH

UMNION® is the all-in-one CRM platform with direct connection to Apaleo.

Get a 360 degree view of your guests with detailed profiles, an overview of all past reservations and smart categorizations.

360 degree view of all guests with complete profiles, past stays, total revenue per guest and categorization.

Guest profiles

CRM system with direct connection to Apaleo and additional features like guest profiles, check-in or reservations. Everything on one platform.

Full Apaleo connection

Get a 360 degree view of your guests with complete guest profiles, a history of all past stays, total revenue per customer and categorizations.

360 degree guest profile

CRM system with additional features like check-in, email automation or guest communication. Everything on one platform.

All-in-one platform

UMNION

UMNION® CRM & Sales Automation

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Automation platforms allow technical and non-technical users to automate processes through a user-friendly  interfaces instead of traditional computer programming.

Automation platforms

A customer relationship management software (CRM) allows to manage and store guest data to initiate, build, nurture, track, manage and grow relationships with existing and potential hotel guests. CRMs enable hoteliers to identify sales opportunities, record and manage customer service issues and launch email marketing campaigns in one central place.

CRM & email marketing platforms

TrustYou GmbH

TrustYou’s Customer Data Platform (CDP) is designed specifically for the hospitality industry to consolidate customer data from various sources such as PMS, feedback systems, and loyalty programs into unified profiles. Utilizing AI-powered insights, it offers comprehensive business intelligence to understand customer behaviors, preferences, and revenue metrics. The platform seamlessly integrates with existing PMS systems, reducing setup complexity and costs. Additionally, it enables targeted marketing through top platforms like Mailchimp and HubSpot and supports omnichannel activation with event-based messaging via email, SMS, and WhatsApp. TrustYou CDP ensures robust data privacy and compliance with GDPR standards, providing a secure and efficient solution for enhancing customer engagement and optimizing operations in the hospitality sector.

Merge your customers’ touch points across all platforms and channels (PMS, guest feedback, loyalty, website, etc.) with the help of AI. 

Customers Dashboard

Target the right customer with the right message at the right time. Build audiences, create campaigns, measure return on investment without relying on other teams.

Audience Segementation

See detailed statistics on revenue and compare profitability across locations and categories.

Revenue Dashboard

Gain a 360-degree view of customer interactions to tailor services and improve satisfaction

Enhanced Customer Understanding

Target the right audience with personalized information based on detailed customer segmentation

Personalized Marketing

 Optimize marketing efforts to convert indirect bookings into direct ones, boosting revenue

Increased Direct Bookings

Receive and act upon detailed statistics and understand the effect of campaigns on audience behavior

Measure ROI on Marketing Campaigns

TrustYou Customer Data Platform

Full Customer Overview, Revenue Dashboard, Audience Building, Targeted Marketing Campaigns. Pricing starts at 349€/month per property

Full Customer Data Management

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Italy

ADDITIVE+

ADDITIVE+ MARKETING AUTOMATION is an automated marketing platform for hotels.
The integrated ADDITIVE+ CRM collects data from different sources such as PMS, websites, newsletters, ad platforms or social media channels and calculates detailed business and marketing metrics as well as centralized and consolidated guest profiles.

Utilize guest data from apaleo to create targeted marketing campaigns in ADDITIVE+, increasing engagement and conversion rates.

Automated Marketing Campaigns

Leverage detailed guest profiles from apaleo to create highly targeted segmentation in ADDITIVE+, allowing for personalized communication and offers.

Advanced Segmentation

By integrating reservation and guest data, hoteliers can offer personalized experiences, improving guest satisfaction and loyalty.

Enhanced Guest Experience

The combination of accurate reservation data and targeted marketing campaigns can lead to higher conversion rates and upsell opportunities, ultimately boosting revenue.

Increased Revenue Generation

Access to detailed business and marketing metrics allows hoteliers to make informed decisions, optimize marketing strategies, and allocate resources effectively.

Data-Driven Decision Making

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A voucher management system is software that enables hotels to create and manage prepaid vouchers, online and/or physical gift-cards, arrangements, discount codes and deals. They can be a good way for hotels to generate revenue long before the guest's stay, typically in low demand periods.

Voucher management systems

fanz

__How do we support you?__
At fanz, we are on a mission to connect companies with new and existing customers in a powerful way.

We are building amazing, easy to use, value-added services on top of the existing digital payment infrastructure that both businesses and customers love. Once you combine smart ways of accepting digital payments with loyalty rules, review automation, direct messaging, smart referrals, loyalty ad networks, smart tipping, machine learning and more, we can rethink the way businesses transact, interact and connect with new and existing customers.

__Convenient and fast payments integrated into apaleo__
- Enable QR code payments at Point-Of-Sale or send payment links via SMS/email
- Multi-channel payment via Ecommerce as well – one solution for getting paid via your website, acquiring new customers and retaining them
- Guests can conveniently pay with their mobile phones using their favorite payment providers like Google Pay, Apple Pay, Visa, MasterCard, Amex, etc.!
- Fast, secure and PSD2 compliant
- No hardware terminals, no maintenance, no touch at Point-Of-Sale
- Brings offline payments online with seamless integrations from the apaleo dashboard
- Powerful state-of-the-art CRM / Loyalty included without the need for additional cost intensive software

__Turn payments into a marketing machine__
- After payment, up to 80% of all customers participate in collecting cashback, 10x more than industry standard!
- No data silos, no sign-ups, no cards, no apps, no complex redemption and integrations. Fanz makes it convenient and beneficial for customers to spend more money with a business or group of businesses.
- We match collected cashback to the customer’s mobile number and send text messages with a 100x higher response rate than traditional marketing.

__Powerful merchant backend__
- You can define your own loyalty rules such as % of cashback, frequency and time frame.
- Access to transactions and customer data in real time.
- Detailed reporting on each payment, redeemed cashback, cost and ROI at your fingertips.
- Form a network by inviting other merchants into your network

__A new kind of CRM on autopilot__
Our built-in CRM knows best (based on machine learning) when to send your existing customers a personalized text message to retain them. “Your x€ cashback is waiting for you. Come back x more times for payout”

__Motivate customers to refer a friend__
Incentivize your customers to refer a friend so you can acquire new ones. “Invite a friend and you both get x% cashback at your next purchase with Y”

__Get on top of every Google search__
Fanz triggers your customers to review your business after every purchase. More reviews mean more customers finding you and buying from you. “Wooohooo. You just received x€ cashback.

fanz processes the payment and posts in Guest Account

Seamleassly performing the payment

fanz will create a new reservation in apaleo

New Reservation Creation

Incentivize your customers to refer a friend so you can acquire new ones. “Invite a friend and you both get x% cashback at your next purchase with Y”

Motivate customers to refer a friend

Fanz triggers your customers to review your business after every purchase. More reviews mean more customers finding you and buying from you. “Wooohooo. You just received x€ cashback.

Get on top of every Google search

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With fanz you bring them online. Your customers pay with their mobile wallets like Apple Pay, Google Pay, PayPal...

Fanz Payment Engine™

Define your loyalty rules such as cashback %, frequency and timeframe. Reach 100% of paying customers without the need of costly systems.

Fanz Loyalty Engine™

Enable your customers to seamlessly leave a review after every purchase. More reviews means better rankings, means more revenue.

Fanz Review Engine™

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Point of sale systems

Re:Guest

Re:Guest is the digital room seller for the hotel of the future. The sales software recognises and exploits the revenue potential of your rooms and additional services in every phase of the guest journey.


With Re:Guest, you create offers that make your guests' hearts beat faster - with Auto Offer even completely automated and always 100% personalised - maximise the sale of additional services thanks to the upselling function, send profiled newsletters that strengthen guest loyalty and chat with your guests in Messenger and on WhatsApp.  


Re:Guest is the cloud software that takes your hotel sales to the next level.

2-way integration

Sending offers via e-mail 📬 is out. An enquiry comes in. I automatically create a website for the offer. Tailored to the wishes of the guest. Looks crisp, works at a rate of knots, reaches the heart

CRISP OFFER. GOOD CONVERSIONS.

That is why I will always sell a little bit more to your guest🧴. Your awesome additional services for example. Champagne instead of Prosecco for your guest? Leave it to me!

CHARMING SALESMEN ALWAYS SELL MORE.

I don’t send around newsletters 📰 randomly. I choose the right topic for the right guest. And the right channel. News via WhatsApp 💬? Great! I can do that.

I SPEAK YOUR GUEST'S LANGUAGE.

Is your reception understaffed 🤯? Your guest will still get his offer! With Re:Guest AUTO OFFER 🤖, the most intelligent digital collaborator you could ever imagine. I'm not a bot, but a room seller.

I SEND OUT OFFERS AUTOMATICALLY.

ReGuest

- automated collection of data for efficient guest care, Automated Workflows and Analytics
- simple and fast creation of personalised offers

OFFERS Plan

- automated collection of data for efficient guest care, Automated Workflows and Analytics
- Wish list and automated sales of services

UPSELLER Plan

- 'Sales Campaigns' Plan
- Auto Selection: automatic and personalised sales messages

POSTSELLER Plan

- Offers Plan + Upseller Plan + Postseller Plan

SALES CYCLE Plan

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Sweden

Bookboost AB

Elevate your hotel's guest experience with Bookboost's Multi-Channel CRM – a holistic solution designed exclusively for the hospitality industry.

Seamlessly effective and user-friendly, this CRM harnesses the power of data to offer a comprehensive understanding of your guests. You will gather all the insights you need to power up your offerings and make data-driven decisions that enhance guest satisfaction. 

With a visual and clear mapping of the guest journey, you will know what is being sent at every stage of and on each channel -not just email. With advanced targeting and personalised communications, conversions soar, while automation boosts marketing efficiency.

Uncover new revenue streams, increase conversions and engage with your guests using the right message on the right channel and at the right time.

Direct bookings are key to increasing revenue. Bookboost’s CRM will help you reach your OTA bookers, get their guest details and create personalised campaigns for them. By getting direct access to your guests, you will deliver value, increase loyalty & foster bookings in your owned channels.

Capture the right data and increase guest loyalty

Say goodbye to complicated and outdated tools. Bookboost’s CRM allows you to segment your guests into hundreds of audiences (first-timers, returners, high-spenders, type of room, and more), and personalise your messages accordingly.

Personalise campaigns in the way you want it

From pre-stay to post-stay, gain absolute control and clarity over all touchpoints. Get an overview of what is being sent on every channel. Build guest journeys for each of your properties, use templates, drag and drop, and use automation across properties to save time for your team.

Build Clear & Easy Guest Journeys

Structure and organise your data. Use website data, financial data and behavioural data to know your guests better and leverage the right insights to fuel your projects.

Understand your guest data like never before

Increase marketing efficiency with automation! Create workflows, set triggers and schedule messages. Once set up, your communications will flow on its own, no matter the time or the day.

Save time in your marketing operations

With Bookboost hospitality CRM, you can reach your OTA bookers and create a profile for each guest. With real data, you can generate loyalty and increase revenue. 

Turn OTA bookers into loyal customers

If you only use email, your brand is losing opportunities to increase revenue. Instead, send campaigns via SMS, WhatsApp and email, increasing your conversion up to 8x more than an email-only CRM.

Say goodbye to lower conversion campaigns

Multi-Channel CRM by Bookboost 

If you want to send multi-channel campaigns (Email, SMS & WhatsApp), automate communication, build guest journeys and organise guest data.

CRM Expert

Handle all inbound & outbound communication - on the right channel, at the right time, to the right profile.

Magic Formula (Full Platform)

For you who want to create email marketing campaigns, light automation and organise your guest data.

CRM Starter

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France

Topsys

As a French partner of Apaleo, we created Topsys-Office with the aim of adding our vision of a manual communication tool integrated into an API-First platform. Thanks to Apaleo's open platform, we were able to integrate our technology directly into Apaleo PMS screens, simplifying use for teams.

We then focused on the automation that we could offer and there too we choose an automation tool totally integrated with Apaleo’s API. Topsys-Office module and templates can be used in automatic scenarios allowing the hotel to build their own customer journey. (Vers. Entreprise with Make.com module, contact us for more information)

Create your own template, registration form to printed or pushed on a tablet, confirmation, cancellation,  invoices, payment link and access them directly in Apaleo reservation tab. Access to the history of emails already sent

Total customization

Create your own templates. Automatically fill fields with apaleo data and add text directly before sending

Simple and flexible application

Accessible directly in the Apaleo reservation tab

Well integrated for direct access

Offer registration on a tablet at check-in and send the data back to Apaleo

2 way with Apaleo

Top-Office

Topsys-Office Standard

Send your confirmation, invoice, payment link and keep logs

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Get your guest data during checkin with a registration on tablet

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Build your email journey with automated scenarios

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Smart Host GmbH

Simple. Automated. Profitable.
Smart Host: Smart communication for hoteliers and guests

With Smart Host, you can communicate with your guests in a targeted, automated and yet personalized way. Thanks to automation and artificial intelligence, your hotel can look forward to more satisfied guests. The hotel CRM enables you to communicate in a personalized way in an amazingly short amount of time.
And: your success is finally measurable! You get all the figures in real time at a glance in the Smart Host dashboard.

Are you changing your PMS? Did you know that most hotels lose their entire reservation history in the process?
No more worrying about reservation data! When changing PMS, Smart Host ensures that not only your guest data but also your entire reservation history is not lost.

Smart Host integrates with apaleo to access guest and reservation data, facilitating automated, AI-driven communication. Enhance direct bookings and nurture regular guests through timely and personalized interactions. 

Use your guest and reservation data for more direct bookings

Maximize your communication impact by leveraging automatic, AI-driven campaigns that deliver timely and personalized content to your guests. 

Automatic and AI driven newsletter campaigns

Effortlessly engage your guests throughout their entire journey with automatic, AI-driven campaigns and surveys that guarantee effective communication before, during, and after their stay. 

Automatic transactional campaigns and surveys

With seamless integration to apaleo, effortlessly send personalized offers to your guests in just a few clicks and boost your direct bookings.

Personalized offers

Get a detailed guest profile with an interaction timeline containing all touch points the guest has with your hotel. Enrich your guest profiles with additional data that is collected by Smart Host.

Guest profile and nurture

Smart Host

For detailed pricing information please contact sales@smart-host.com

Individual

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An instant guest messaging platform is a software application that supports hotels in engaging with guests through various direct communication channels (Facebook messenger, SMS, iMessage, WeChat, Whatsapp, etc…). Such platforms allow hotels to reach guests on their preferred channel in real-time to send manual or automated messages (e.g. checking information or upselling offers) and receive requests. With guest messaging software, hotels will have all conversations from various sources aggregated and centralised in one place.

Guest messaging platforms

XQueue GmbH

Hoteliers can reap significant benefits by utilizing our app that connects Apaleo, a comprehensive hotel management platform, with Maileon, a robust email marketing software. Here are the advantages hoteliers can expect:

Seamless Customer Communication: With the Apaleo-Maileon integration, hoteliers can effortlessly sync their contacts and bookings to Maileon's email marketing software. This enables hoteliers to establish direct and effective communication channels with guests before, during, and after their stay. Personalized messages, such as booking confirmations, pre-arrival welcome emails, post-stay feedback requests, and exclusive offers, can be sent automatically, enhancing the overall guest experience.

Targeted Marketing Campaigns: By harnessing Maileon's advanced segmentation capabilities, hoteliers can precisely target specific guest segments based on their preferences, booking history, or demographics. This empowers hoteliers to create highly tailored marketing campaigns, such as personalized upselling offers, loyalty program promotions, or special event notifications. The result is improved engagement, higher conversion rates, and increased revenue.

Customer Retention and Loyalty: With the ability to sync bookings and guest data, hoteliers can leverage Maileon's automation features to nurture guest relationships throughout the customer journey. Automated email workflows can be set up to engage guests before their arrival, request feedback after check-out, and provide personalized recommendations for future stays. By delivering relevant and timely messages, hoteliers can enhance guest satisfaction, foster loyalty, and increase the likelihood of repeat bookings.

Streamlined Operations: The seamless synchronization of contacts and bookings between Apaleo and Maileon eliminates the need for manual data entry and reduces the risk of errors. Hoteliers can save time and effort by automating routine communication tasks, allowing them to focus on providing exceptional guest experiences and managing other critical aspects of their operations.

In summary, the integration of Apaleo with Maileon empowers hoteliers to optimize their email marketing efforts, enhance guest communication, drive loyalty, and increase revenue. 

Efficiently sync contacts between Maileon & Apaleo: personalized communication, targeted marketing, enhanced guest experience, operational efficiency, data-driven insights, time/cost savings, improved accuracy, competitive advantage

Contact syncing

Sync bookings between Maileon & Apaleo: streamline communication, personalized guest interactions, accurate marketing targeting, improved guest experience, operational efficiency, data-driven insights, time/cost savings, competitive advantage.

Booking syncing

Seamlessly communicate with guests before, during, and after their stay through personalized emails, ensuring a positive guest experience

Enhanced Guest Communication

Leverage guest data to create highly targeted and personalized marketing campaigns, driving engagement, conversions, and revenue

Targeted Marketing Campaigns

Automate communication tasks, saving time and reducing manual efforts, allowing hoteliers to focus on providing exceptional guest experiences

Streamlined Operations

Nurture guest relationships through personalized interactions, increasing guest satisfaction, loyalty, and the likelihood of repeat bookings

Improved Guest Loyalty

Maileon

Maileon for Apaleo

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detco GmbH

Profile Manager opens new possibilities to work with guest profiles in Apaleo and merge duplicates and multiple entries. With just a few clicks redundant profiles can be merged into one master profile. For your work with guest data and profiles, a smart overview is available, as well as a detailed view for each guest profile with all reservations made so far.

You can expect an UI element inside of apaleo with Profile Manager.