Germany

Plainview AI

Introducing Plainview: think of it as hiring a highly efficient reservations assistant at 20% of the cost. Here's how it works: when a call comes in to book a room, Plainview's Voice AI takes over—answering questions, handling bookings, and even upselling extras, just like your best reservations staff. Meanwhile, your actual team can focus on greeting guests, managing check-ins without the distraction of a ringing phone, and enhancing the guest experience with personalized service. With Plainview, your hotel operates more efficiently, saving you money and ensuring your guests receive the attention they deserve.

We directly sync reservations made through Plainview with Apaleo’s booking system. This ensures real-time availability updates and prevents overbookings, offering guests accurate information at all times

Seamless Booking Management

By utilizing Apaleo’s secure payment links, Plainview can send SMS notifications to guests, allowing them to complete transactions conveniently on their mobile devices. This not only simplifies the booking experience but also ensures transactions are handled securely.

Streamlined Payment Processing

Whether it's 2 AM or Christmas, Plainview's got your back, making sure no caller is left hanging and every call is answered



Always On Duty

Imagine cutting your reservation departmets costs by about 80% without dropping the ball on quality. That's a lot of extra cash you could use elsewhere.




Cost Efficiency

When your team gets to focus on the parts of the job they love, morale skyrockets. Plus, no one misses answering the same questions on the phone all day.








Employee Morale

While other hotels grapple with staff shortages and an overwhelming volume of calls, your hotel stands out by offering a seamless, tech-savvy booking experience with Plainview.

Competitive Advantage

Starter

Elevate operations with unlimited AI bookings. Ideal for busy hotels needing robust support.

Professional

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Automation platforms allow technical and non-technical users to automate processes through a user-friendly  interfaces instead of traditional computer programming.

Automation platforms

Switzerland

Bedaya

Bedaya Connect is a middleware that supports customers to connect apaleo with several systems. Currently, we offer two standard exports:

1. Swiss Federal Statistic Office: This export is for Swiss customers that need to send their hotel statistics to the Swiss Federal Statistic Office every month. Bedaya automates this process. The price is 10 CHF/EUR per month and property.

2. Hotel Control Zurich: The data of all guests that are in-house at the current day are sent to the Zurich Cantonal Police (Hotelkontrolle). The price is 50CHF/EUR per month and property if the upload is done by a Bedaya Cloud PC. If you use your own PC the price is 25 CHF/EUR per month and property.

If you need a connection to a system that we don't support yet contact our support at support@bedaya.ch. We will evaluate together how we can integrate your system with Apaleo.

Automatically export and send your monthly statistics to the Swiss Federal Statistic Office.

Export hotel statistics for Swiss Federal Statistic Office

Automatically export guest statistics daily. Works for the cantons Zurich, Tessin, and Nidwalden.

Export guest data to hotel control (police reporting)

The portal TourX for the region of Lucerne Tourismus sends the city card to the guest. The integration sends the required guest data to the portal to send the card.

Export guest data to TourX (Lucerne Tourismus)

Win time

No workarounds, you are compliant in seconds

Comply with legal requirements

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BedayaConnect

Export for Swiss Federal Statistic Office

BFS/HESTA Export

SIDAP Export

Hotel Controll Export  ZH

TourX

Hotel Controll Cantons Tessin and Nidwalden

Hotel Controll Export TI/NW

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Identity management systems

Legal environment 

ailean

**Introducing ailean: The Future of Hospitality Operations**

ailean is a pioneering artificial intelligence platform, revolutionizing the way hotels operate. Designed with simplicity and sophistication in mind, ailean seamlessly integrates into your existing tech stack, becoming the silent engine that powers your operations without the need for any technical expertise from your team.

**Key Features of ailean:**

1. **Effortless Integration:** ailean is not just another tool in your arsenal; it's the backbone of your operations. With effortless integration into your current systems, ailean works quietly in the background, ensuring that you don't need to learn new software or dive into the complexities of AI.

2. **Beyond a Digital Assistant:** ailean is redefining the role of AI in hospitality. Far from being a simple chatbot, ailean is an operational AI, bridging the gap between conventional digital interactions and true operational autonomy. ailean understands the intricacies of daily hotel operations and proactively manages tasks, from guest communications to managing OTA channels, all without human intervention.

3. **Operational Excellence:** At its core, ailean is about enhancing efficiency and the guest experience simultaneously. It's smart, self-operating, and capable of managing a multitude of tasks at once. Whether it's streamlining check-ins, optimizing room assignments, or ensuring guests' needs are met promptly, ailean does it all, setting a new standard in operational excellence.

4. **Visionary Technology:** The development of ailean is driven by a vision to empower hoteliers with sophisticated AI technology that not only manages but steers the majority of their operations. As ailean evolves, it aims to take on an even greater role in managing the hotel tech stack, freeing hoteliers to focus on what matters most: delivering exceptional guest experiences.

**Embrace the Future With ailean:**

Choose ailean and join the vanguard of hotels leveraging groundbreaking AI to streamline operations, enhance guest satisfaction, and redefine the hospitality industry. With ailean, experience the power of operational AI and unlock the potential of your hotel like never before.

Your way to using ailean: 
1. First we invite you to a short call to explain and demo ailean
2. Then we set-up a "light" version for you to test with ailean your own hotel setup
3. Ready to "hire" ailean? You answer a selection of questions once so that we can set up ailean. ailean is now trained on your hotel and ready to operate. 


ailean integrates flawlessly with Apaleo's PMS, enabling real-time data exchange. This ensures that guest information, room availability, and reservations are always up-to-date, facilitating personalized guest experiences and efficient hotel management.

Seamless PMS Integration

Leveraging the Apaleo platform, ailean automates guest communication, delivering timely messages, from booking confirmations, during the stay requests, booking changes, advice about todos, to check-out instructions, in the guest's preferred language, enhancing the guest journey at every step.

Automated Guest Messaging with AI (more than any chatbot)

ailean enhances hotel management by autonomously handling bookings, guest profiles, payments, and billing through Apaleo PMS integration. This AI-driven solution boosts efficiency, ensuring smooth operations and superior guest experiences with minimal manual intervention.

Automated Administrative Management

ailean knows when to act and when to involve human staff, ensuring guests always receive the most appropriate, personalized service.

Smart AI-Human Handover

Experience the reliability of AI that never forgets or falters, delivering consistent service quality around the clock for peace of mind.

Unfailing Consistency

ailean intelligently upsells and cross-sells, by understanding guests needs enhancing your financial performance effortlessly.

Consistency in Up & Cross-selling

Elevate guest experiences with 24/7 support in 125 languages, personalized interactions, and memory of guest preferences for unforgettable stays.

Supreme Guest Satisfaction

ailean for hospitality

Embrace AI with our Early Adapters Pioneer Package. Lead the tech revolution, boost efficiency, and shape the future of hospitality with us.

Early Adaptors Pioneer Offer

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Chatbots, sometimes referred to as chatterbots or bots, are software applications that enable automated conversations through messaging interfaces such as a live chat on a hotel’s website, Facebook Messenger, WhatsApp, WeChat, or other instant communication channels. Chatbots currently support 3 main use cases. The first one is to increase operational efficiency. While every guest is unique, most of their questions & requests are repetitive and can be answered by automated replies. Chatbots act as a filter so that only the questions that require human attention will be escalated to staff. The second use case is driving hotel direct bookings. The conversation format makes it easy for customers to get the information they seek but it also enables the chatbot to capture customer details, travel dates or special wishes. The third use case is fulfilling customer expectations, static content becoming less and less relevant to mobile customers. Chatbots offer instant access to relevant information. There is a distinction to be made between simple chatbots (rule-based) which match user questions with predefined answers, and advanced chatbots that use artificial intelligence to expand knowledge and capabilities over time by learning through interactions with users. The best chatbots use a combination of intent detection and machine learning, with escalation to live agents if they do not understand or do not yet have the knowledge to handle a query.

Live chats & chatbots

Scopevisio AG

Sparen Sie Zeit und Aufwand bei der Datenübertragung von Ihrem Property Management System in die Finanzbuchhaltung: Der Scopevisio Connector erledigt das für Sie! Ihre Transaktionsdaten werden automatisiert übertragen – ganz ohne manuellen Im- und Export.

Die nahtlose Verbindung von PMS und Buchhaltung:

   -  Flexibel im Scopevisio Connector definieren, was übertragen werden soll
   -  Transaktionsbuchungen per Klick von Apaleo nach Scopevisio übertragen
   -  Tagessummen oder Einzelpositionen auswählen und übergeben
   -  Sammelkonto oder einzelne Debitorenkonten in Scopevisio bestimmen
   -  Statistikwerte per Klick übergeben
   -  Im Journal alle Aktivitäten nachverfolgen (Nutzer, Zeit, Daten)

Der Scopevisio Connector für Apaleo sorgt für vollständige und konsistente Daten in Ihrer Scopevisio Finanzbuchhaltung und entlastet Sie im Tagesgeschäft.

Scopevisio ist die Lösung für Ihr Backoffice: Finanzen, Berichte (USALI), Rechnungseingangsbuch, Beschaffung, Personal und DMS – alles in einem System.

Aus Apaleo werden alle Relevanten Buchhaltungsinformationen über den Connector nach Scopevisio importiert. Dies umfasst Vorkontierungen für Umsatz, die Zahlungen und Statistiken, sowie bei Bedarf Debitorenstammdaten.

Easy 1-way Integration

Es entfallen manuelle Ex- und Importe. Vorkontierungen und Statistikwerte werden via API zu API (keine Dateien) an die Scopevisio Finanzbuchhaltung übergeben (frei definierbarer Zeitraum).

Automation

Es steht ein vollständiges Berichtswesen (USALI) in Scopevisio in Echtzeit zur Verfügung. Durch die Open API können Berichte mit weiteren Daten angereichert werden.

Berichtswesen

Alle offenen Rechnung werden nach Scopevisio übertragen und können buchhalterisch behandelt werden. Bei Bedarf werden ebenso die Stammdaten (neue Debitoren) übergeben.

Debitorenbuchhaltung

Alle Änderungen und Aktionen im Connector werden in einem Audit-Log erfasst und können somit transparent nachvollzogen werden.

Transparenz und Nachvollziehbarkeit

Scopevisio Connector

Preis für bis zu 5 Gesellschaften (alle Properties inkl.)

Multi property (initial)

Jede weitere Gesellschaft (alle Properties inkl.)

Multi Property (Erweiterung)

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Accounting software

Analytics & business intelligence

United States

Owner Center

A complete Owner Management tool with customizable features and automation capabilities, allowing you to create owner invoices, statements, booking reports and collect payments. Owner Center stands out as a robust platform that provides property managers and owners with powerful tools for streamlined communication and financial management. 


This feature provides the ability for creation & delivery of owner statements and invoices at intervals of your choice (Weekly, Bi-Weekly, Monthly, or Yearly) by selecting automatic option. You can also include canceled bookings and expenses in these documents.

Automatic & Manual Statement & Invoice Creation

Property managers have the flexibility to set custom payout rules, ensuring that owners receive payments according to their unique financial agreements.

Custom Payout Rules

Owner Center enables property managers to customize privileges for each owner, ensuring that access and control are tailored to individual preferences and requirements.

Customized Privileges

Owner Center introduces a revenue recognition method that allows you to choose the date from which revenue is calculated on statements or invoices, helping you align your financial reporting.

Revenue Recognition

This feature automates the creation and delivery of owner statements and invoices at intervals of your choice (Weekly, Bi-Weekly, Monthly, or Yearly). You can also include canceled bookings & expenses

Automatic Statements & Invoices

Addressing high demand, Owner Center includes a Profit & Loss report that enables you to access, filter, and download data related to total revenue, expenses, and net revenue on a monthly basis.

Profit & Loss Report

Per Owner Plan

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In a hotel, operations are spread across the property and split-up into different departments, shifts and duties making it a challenge for many employees to have an efficient and clear way of communicating with one another. Traditional operations relied on time-consuming handovers,  flip through binders and review backlogs. Staff communication and task management tools have the focus to improve the communication between hotel departments, streamline processes and improve operational efficiency. Furthermore, these tools enable the head of departments and management to control standard operating procedures (SOP’s) at all times.

Staff collaboration tools

Austria

Grman IT Solutions

This application helps you convert your booking transactions into an easy-to-handle Abacus format. Export data automatically on a daily or monthly basis, or select your own preferred period of conversion.

All you need to do is to configure a mapping between Apaleo and your Abacus accounts. The created Abacus XML file will be accessible on the first page.

Download your Abacus files as often as you wish.

Convert your booking transactions into a file in Abacus format and allows you to export the transactions to Abacus on a daily or monthly basis.

1-way integration

No more manual exports and conversion of data.

Win time with automated conversion

You can define cost center for each abacus account

Define cost center

Abacus Connector

One property

Two properties

Six and more properties

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Mapping of appaleo accounts to Abacus accounts

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Belgium

Expect Me

On our platform, guests can book an individual room from an interactive floor plan, as easy as picking their seat on a plane.

For years we have been used to selecting our seats on an airplane, at the movies, or at the theatre. It's now time to bring that experience to hotels!

Hotels now have a chance to drive incremental revenue not just by upselling higher room categories, but also by monetizing room selection for the room category that was originally booked. Additionally, this is a great tool to reward direct bookings and loyal guests. 

We empower guests to personalize their stay by selecting and guaranteeing their individual room, plus a selection of ancillary products and services hotels offer them.

Whatever your objective, we have you covered so that you can focus on elevating the ultimate hospitality experience for your guests.

We read the availability for each individual room straight from Apaleo and provide real-time synchronization. You assign a room to a guest yourself?  Put a room out-of-order?  We will pick it up immediately and block that room for selection through our platform. 

Real-time availability on individual room level

Whenever a guest selects their room on Expect Me, we will send them a booking confirmation automatically. We will also immediately make updates in the PMS: we assign the room and put additional comments for your information, straight on the reservation itself. No manual processes are required.

Fully automated booking process

We are a dedicated team of hospitality professionals and technology experts. With our background in Operations, Front Office, and Revenue Management, we understand your challenges and opportunities.

Expert support

Optimize revenue for each individual room, and upsell specific products and services to drive ancillary revenue. Our interactive dashboard gives you insights and analytics on hotel and chain-level.

Enjoy incremental revenue

A unique selling proposition no OTA or third party can offer, so you save those commission fees. 

Drive more direct bookings

Let your guests be in control by providing them with an elevated experience they love. Guest messages can be sent by us or through your own platforms and communication tools.

Increase guest satisfaction

2-way integration with Apaleo to fully automate the booking and operational processes. Free your team from dealing with room moves, free upgrades, or time-consuming room allocation. 

Maximize operational efficiency

expect me

Our subscription fee is charged per unit/month (minimum fee of €135 per hotel/month). 
A 10% discount is offered when paid annually.

Standard plan

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An upselling platform allows for strategic and segmented up-selling of ancillary products and services to hotel guests. Either after a guest’s hotel room booking and before their arrival, or during their stay by giving them access to a platform promoting various, personalised options such as room upgrades or specific services such as rental bikes, a spa treatment or a restaurant reservation. Ultimately this can lead to incremental revenues generated for the hotel and a better guest experience created for the guest, thanks to personalised offerings of a relevant product at the right time.

Upselling & upgrading platforms

This application helps you convert your booking transactions into an easy-to-handle DATEV format. Export data automatically on a daily or monthly basis, or select your own preferred period of conversion.

All you need to do is to configure a mapping between Apaleo and your DATEV accounts. All your created DATEV files will be accessible on the first page. The application will give you the possibility to create four types of files:

- Detailed file: one entry per booking
- Summary file: transactions are grouped and summed by booking day and account
- Debtors file (Debitoren-Stammdaten)
- Invoices (PDF invoices)

Download your DATEV files as often as you wish.

Convert your booking transactions into a file in Datev format and allows you to import the transactions to Datev on a daily or monthly basis.

Decide if you would like to zoom in your export on a specific transaction.

Single or grouped exports

You can create the Datev files on a daily, weekly or monthly basis and send them per email or save in an AWS S3 store.

Scheduled creation of Datev files

Create import file for your company data with a new account

Debtors data

Datev Connector 

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This application helps you convert your booking transactions into an easy-to-handle BMD format. Export data automatically on a daily or monthly basis, or select your own preferred period of conversion.

All you need to do is to configure a mapping between Apaleo and your BMD accounts. All your created BMD files will be accessible on the first page. The application will give you the possibility to create three types of files:

- Detailed file: one entry per booking
- Summary file: transactions are grouped and summed by booking day and account
- Personal account file (Personenkonten)

Download your BMD files as often as you wish.

Convert your booking transactions into a file in BMD format and allows you to export the transactions to BMD on a daily or monthly basis.

You can create the BMD files on a daily, weekly or monthly basis and send them per email or save in an AWS S3 store.

Scheduled creation of BMD files

Apaleo BMD Connector

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Mapping of appaleo accounts to BMD accounts

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Define the scheduled process for the creation of BMD files

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UMNION GmbH

UMNION® is the all-in-one CRM platform with direct connection to Apaleo.

Get a 360 degree view of your guests with detailed profiles, an overview of all past reservations and smart categorizations.

360 degree view of all guests with complete profiles, past stays, total revenue per guest and categorization.

Guest profiles

CRM system with direct connection to Apaleo and additional features like guest profiles, check-in or reservations. Everything on one platform.

Full Apaleo connection

Get a 360 degree view of your guests with complete guest profiles, a history of all past stays, total revenue per customer and categorizations.

360 degree guest profile

CRM system with additional features like check-in, email automation or guest communication. Everything on one platform.

Back office & administration