Spain

char

char pmslink is a universal connector that integrates any Telephone System (PBX) with Apaleo and allows the hotel to exploit the full potential of its Telephone System and get the most out of its investment.

It is compatible with more than 50 Telephone System vendors:
- Grandstream
- Yeastar
- Alcatel
- Cisco
- Sangoma
- [and more](https://charpmslink.com/integrations-pbx-systems/)...

The Hotel, depending on the telephone system used, is able to:
- Automatically include guest calls into Apaleo interface.
- Easily use in-room telephones to communicate room status changes, minibar charges, etc. to Apaleo.
- Allow outgoing calls when the guest Check-In is done.
- Restrict outgoing calls from unoccupied rooms or for appropriate guest profiles.

- Set and control wake up calls and reminders from Apaleo User Interface. (Additional Module required, contact char)

- Control the attention given to guest calls: unattended calls, total attended calls, busiest hours, etc. (module independent of Apaleo, Spanish only)
- Monitor hotel staff telephony consumption and telephone occupancy. (Module independent of Apaleo. Spanish only)

Assigning the name of the main guest as the extension identifier, makes it easier to identify the guest on the operator’s display

Customise the guest attention

Through the dialing of status codes on the telephone terminal in the rooms by the maids, their status is updated in real time in the integrated systems: PMS, housekeeping tools, guest applications, etc.

Room Status and housekeeping notifications

By dialing a code on the telephone terminal in the room by valets or maids, the consumption made by the guest is updated in time for billing purposes by the PMS and restocking control by minibar management tools.

Billing / minibar restocking

As a highly specialised system, it exploits all the possibilities offered by the PBX itself in a standard way.

Provides additional features

Calls are automatically notified to the PMS and are included in the guest’s account for invoicing.

Invoice guest calls

Facilitates connection (local, remote, centralised) in a way that is the most cost-effective and functional for the hotel without hindering the optimisation of its systems.

Adapts to any architecture

Much more than just billing calls, it makes the telephone terminal in each room a communication system for hotel services: housekeeping, minibar, guest services, etc.

Improve internal processes and services

char pmslink for PBX

Minimum charge 50 rooms
Additional modules not included.

Basic plan

charpmslink-pbx-1

charpmslink-pbx-2

charpmslink-pbx-3

Modernize hotel communications with a seamless PBX system. Enable efficient internal and external calling, integrate with guest services, and enhance staff coordination. Whether cloud-based or on-premise, a PBX ensures reliable, cost-effective telephony for a smooth guest experience.

Operations

Marketing

Restaurant & spa

Guest experience

Meetings & events

Back office & administration

AI-powered

Revenue management

Distribution

Hotel of the future

For serviced apartments

For selected service hotels

For independent hotels

For full service hotels

Connect and unify your hotel’s tech stack with powerful integration solutions. Seamlessly link various systems to automate workflows, enhance data exchange, and improve operational efficiency. More integrators will be published soon—stay tuned for the latest connections to elevate your hotel operations.

Integrators

Simplify financial management with powerful accounting solutions tailored for hotels. Automate invoicing, track expenses, and ensure compliance with tax regulations—all while seamlessly integrating with your existing systems. Gain real-time financial insights to optimize profitability and streamline operations effortlessly.

Accounting software

Optimize efficiency and reduce manual work with powerful automation tools. From streamlining guest communications to synchronizing data across systems, these platforms help hotels save time, minimize errors, and enhance the overall guest experience. Automate repetitive tasks and focus on what truly matters—delivering exceptional hospitality. 

Automation platforms

Ensure compliance with guest registration and data protection requirements. Streamline check-in processes while adhering to local legal frameworks, ensuring a seamless and secure experience for both guests and your hotel. Stay ahead of regulatory changes with the right tools.