United States

Tuya Hotel

Welcome to Tuya Hotel
- Rich hardware product system to meet the hotel differentiated selection.
- Relying on the Tuya AIoT platform, efficiently expand the products required for the project and provide differentiated smart hotel hardware products.
- Tuya smart device manage platform，give you convenient control of smart device.
- Reduce hotel room control device costs and increase operating efficiency.

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In-room control & tablets

A mobile key is a solution that enables authorised devices (staff and guests mobiles and wearables) to access specific secured access points within a property. These solutions (device and door locks) can be powered by various technologies including RFID, Bluetooth, and WiFi depending on the use case. Mobile keys eliminate the need for guests to check-in at the front desk as they come with a mobile or web application, which also, generally, takes care of the administrative processes around check-in. This technology works by generating an encrypted digital key that is sent to guests’ mobile devices which will be configured to work for the length of their stay. Hotel operators, depending on the chosen technology, will be able to make other areas of the property available to guests at specific times and dates (gym, spa, and other outlets), in real-time.

Mobile key & keyless entry

Netherlands

Hotek Hospitality Group

The next generation mobile keys for hotels without downloading an app. Guestkey© by Hotek is the next generation of Cloud Low Energy controller (CLE©) and the perfect cloud solution to open hotel doors in a mobile way. With Guestkey© you provide your guest the full guest journey experience with unique combined features for the hospitality market. Guestkey© is the easy to use web-app providing access to the hotel doors and serving the guest with all the information of the hotel and surroundings needed.

Features:
- Transfer reservation data directly from Apaleo into the Guestkey© platform.
- All changes made in Apaleo instantly affect the users' access rights (e.g. room change, extended stay, etc.)
- Automated email, SMS or WhatsApp notification with a personal link to open Guestkey© web-app
- Web-app (no download) gives instant mobile access to hotel doors, simple and effective
- Tailor-made and available in different versions
- Includes open API for 3rd parties to integrate the mobile opening in an existing App

Retrieve properties & reservations from apaleo

Guestkey hotek

Guestkey by Hotek

- Complete GuestKey Web-app
- Mobile Key
- Reception tool
- 1 language

Guestkey Standard

- Complete GuestKey Web-app
- Mobile Key
- Reception tool
- 3 languages
- Your own logo

Guestkey Silver

- GuestKey Web-app
- Mobile key
- Reception tool
- 4 languages
- Your own logo
- Hotel information module
- Smiley-module
- Weather-module


Guestkey Gold 

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A guest app, or application, is a type of software that enables hotel guests to perform specific tasks such as online check-in or purchasing upsells, and access diverse information like the WIFI code or opening hours of outlets. These apps can be accessed by downloading them on app stores or by browsing a specific URL link. Downloaded apps are called mobile apps, while browser-based apps are referred to as web apps or PWA (progressive web apps).


Digital Guest Journey

Finland

Pindora

Pindora upgrades any existing lock to a smart lock. You can forget metal keys and start to use scheduled PIN codes instead. Automatically create new PIN codes for the reservations. Pindora can also automatically send email and SMS instructions on how to enter to your properties.

Pindora's apaleo Integration

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Door locks & Keycard encoders

Operations

Marketing

Restaurant & spa

Guest experience

Meetings & events

Back office & administration

AI-powered

Revenue management

Distribution

Hotel of the future

For serviced apartments

For selected service hotels

For independent hotels

For full service hotels

The system for your guests to watch channels or connect their personal devices to the big screen and enjoy TV as they are used to: Live, on-demand or through their favourite streaming apps such as Netflix.

IPTV

Chatbots, sometimes referred to as chatterbots or bots, are software applications that enable automated conversations through messaging interfaces such as a live chat on a hotel’s website, Facebook Messenger, WhatsApp, WeChat, or other instant communication channels. Chatbots currently support 3 main use cases. The first one is to increase operational efficiency. While every guest is unique, most of their questions & requests are repetitive and can be answered by automated replies. Chatbots act as a filter so that only the questions that require human attention will be escalated to staff. The second use case is driving hotel direct bookings. The conversation format makes it easy for customers to get the information they seek but it also enables the chatbot to capture customer details, travel dates or special wishes. The third use case is fulfilling customer expectations, static content becoming less and less relevant to mobile customers. Chatbots offer instant access to relevant information. There is a distinction to be made between simple chatbots (rule-based) which match user questions with predefined answers, and advanced chatbots that use artificial intelligence to expand knowledge and capabilities over time by learning through interactions with users. The best chatbots use a combination of intent detection and machine learning, with escalation to live agents if they do not understand or do not yet have the knowledge to handle a query.

Live chats & chatbots

Kiosk & self-service check-in

An instant guest messaging platform is a software application that supports hotels in engaging with guests through various direct communication channels (Facebook messenger, SMS, iMessage, WeChat, Whatsapp, etc…). Such platforms allow hotels to reach guests on their preferred channel in real-time to send manual or automated messages (e.g. checking information or upselling offers) and receive requests. With guest messaging software, hotels will have all conversations from various sources aggregated and centralised in one place.