Operations

Marketing

Restaurant & spa

Guest experience

Meetings & events

Back office & administration

AI-powered

Revenue management

Distribution

Germany

Plainview AI

Revolutionize Your Hotel's Phone Service with Our AI Hotel Assistant - Eliminate lost bookings and guest wait times, so every call turns into a guest experience like no other.

**Never Miss a Call**: Our AI ensures that every call is answered instantly, day or night. It prevents missed calls, which in turn can stop you from losing revenue during your staff’s busiest times or when you're closed.

**Free up Staff**: Nobody likes answering the same questions all day. We take care of inquiries and reservations, so your team members can devote their attention to crafting the most personalized and best-fitting experience for your guests.

**Real-time Sync:** We not only take care of the reservations but also update your system in real-time on every booking detail so that everything is accurate and up to date.

**Improve Guest Satisfaction:** Fast and efficient phone service makes guests happier. Our AI makes sure every call is handled with efficiency and courtesy, upholding the high standards of your best employees.



Records each new booking directly to apaleo

Automated Entry

Instantly check room availability against the apaleo system to ensure guests get accurate, up-to-date information when booking.

Real-Time Availability Checks

Send secure payment links via SMS that can be easily completed on the guests phone.

SMS Payment Links

Whether it's 2 AM or Christmas, Plainview's got your back, making sure no caller is left hanging and every booking is received.

Always On Duty

Plainview is somewhere around 50% cheaper than hiring traditional staff and we don’t need a vacation or get sick, ever.




Lower Expenses

Turn your missed calls into additional revenue with 0 risk.

Small

Give your employees a break and automate your phonecalls.

Medium

For Hotelchains that need 24/7 Support. We will do a Month of testing together to see your Volume and then create a custom offer.

Enterprise 

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Operational AI

Conversational AI

Portugal

HiJiffy

With HiJiffy's Guest Communications Hub hoteliers boost direct bookings, increase upselling, automate processes and provide instant answers in 130+ languages to guests on their favourite social media, messaging apps and more.

HiJiffy's Guest Communications Hub is powered by its proprietary AI - Aplysia OS - allowing hoteliers to increase revenue from direct bookings and upselling while automating repetitive tasks to reduce operating costs and mitigate staff shortages in the industry.

In the pre-stay phase, HiJiffy's conversational AI ensures instant responses to frequently asked questions with automation rates above 85%, in more than 130 languages, and on different hotel communication channels - from a webchat on the website to Facebook or WhatsApp, from Instagram to Google My Business. 

The solution guides guests through the booking process wherever they are, 24/7, without the need for human interaction and with full integration with hotel management systems.

During the stay, in addition to facilitating the digitalisation of processes such as check-in or check-out, HiJiffy's solution allows guests to obtain instant answers about the operation of the hotel and to request in a simple and contactless way any type of service that the hotel offers: reserving a restaurant table or a spa treatment. 

The solution also automates room service, as well as other types of requests related to maintenance, thanks to integrations with hotel management systems.

In addition to upselling campaigns, using HiJiffy’s solution, hotels can also share satisfaction surveys and develop campaigns to promote reviews in an automated way during departure.

Pioneer in Voice Assistants and GPT-4 in Hospitality
HiJiffy launched the first voice assistant specialised in hospitality in December 2022. Representing a new paradigm in guest communications by being able to handle complex voice interactions, the multilingual virtual assistant uses complete sentences and provides instantaneous voice responses that mimic a human-like interaction.

In March 2023, HiJiffy launched the first hotel chatbot powered by GPT-4, which uses the power of Generative Artificial Intelligence to handle guest inquiries and requests with unrivalled accuracy and automation.

HiJiffy gets the bookings per property to HiJiffy on a set time every day to avoid manual manual inputs and automatically send messages to guests.  

Retrieve properties & reservations from apaleo

You’re in control! HiJiffy will be using data by default like email adresses or phone numbers for each booking. You will then have the choice to personalise and time various messages based on the data of your choice (first name, last name, nationality, etc...).

Use the data you want

Maximise profit across all the steps of the guest journey. Increase direct bookings and unlock multiple opportunities for room upgrades and upselling.

Increase revenue

Exceed your guests’ expectations with an engaging experience. Provide customised and instant replies, streamline queries and perform bookings wherever guests are.

Improve guest experience

Deliver memorable experiences with stellar customer service. Increase guest satisfaction and get rewarded with retained customers, positive reviews and referrals.

Boost guest satisfaction

Enable digital interactions without losing the “human touch”. Enhance the guest experience by automating processes and free up staff to perform more complex and valuable tasks.

Automatise procedures

Allow guests to book at any time with the guidance of a virtual agent on the website or directly on their favourite social media

Digitalise the entire guest journey with powerful automation

Premium

Benefit from conversational AI across the entire guest journey

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Guest Communications Hub powered by AI for hospitality

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Increase upselling and automate processes with conversational AI

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Centralise, automate and measure guest communications

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Boost direct bookings and provide instant answers to your guests

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An instant guest messaging platform is a software application that supports hotels in engaging with guests through various direct communication channels (Facebook messenger, SMS, iMessage, WeChat, Whatsapp, etc…). Such platforms allow hotels to reach guests on their preferred channel in real-time to send manual or automated messages (e.g. checking information or upselling offers) and receive requests. With guest messaging software, hotels will have all conversations from various sources aggregated and centralised in one place.

Guest messaging platforms

Switzerland

ailean

**Introducing ailean: The Future of Hospitality Operations**

ailean is a pioneering artificial intelligence platform, revolutionizing the way hotels operate. Designed with simplicity and sophistication in mind, ailean seamlessly integrates into your existing tech stack, becoming the silent engine that powers your operations without the need for any technical expertise from your team.

**Key Features of ailean:**

1. **Effortless Integration:** ailean is not just another tool in your arsenal; it's the backbone of your operations. With effortless integration into your current systems, ailean works quietly in the background, ensuring that you don't need to learn new software or dive into the complexities of AI.

2. **Beyond a Digital Assistant:** ailean is redefining the role of AI in hospitality. Far from being a simple chatbot, ailean is an operational AI, bridging the gap between conventional digital interactions and true operational autonomy. ailean understands the intricacies of daily hotel operations and proactively manages tasks, from guest communications to managing OTA channels, all without human intervention.

3. **Operational Excellence:** At its core, ailean is about enhancing efficiency and the guest experience simultaneously. It's smart, self-operating, and capable of managing a multitude of tasks at once. Whether it's streamlining check-ins, optimizing room assignments, or ensuring guests' needs are met promptly, ailean does it all, setting a new standard in operational excellence.

4. **Visionary Technology:** The development of ailean is driven by a vision to empower hoteliers with sophisticated AI technology that not only manages but steers the majority of their operations. As ailean evolves, it aims to take on an even greater role in managing the hotel tech stack, freeing hoteliers to focus on what matters most: delivering exceptional guest experiences.

**Embrace the Future With ailean:**

Choose ailean and join the vanguard of hotels leveraging groundbreaking AI to streamline operations, enhance guest satisfaction, and redefine the hospitality industry. With ailean, experience the power of operational AI and unlock the potential of your hotel like never before.

Your way to using ailean: 
1. First we invite you to a short call to explain and demo ailean
2. Then we set-up a "light" version for you to test with ailean your own hotel setup
3. Ready to "hire" ailean? You answer a selection of questions once so that we can set up ailean. ailean is now trained on your hotel and ready to operate


ailean integrates flawlessly with Apaleo's PMS, enabling real-time data exchange. This ensures that guest information, room availability, and reservations are always up-to-date, facilitating personalized guest experiences and efficient hotel management.

Seamless PMS Integration

Leveraging the Apaleo platform, ailean automates guest communication, delivering timely messages, from booking confirmations, during the stay requests, booking changes, advice about todos, to check-out instructions, in the guest's preferred language, enhancing the guest journey at every step.

Automated Guest Messaging with AI (more than any chatbot)

ailean enhances hotel management by autonomously handling bookings, guest profiles, payments, and billing through Apaleo PMS integration. This AI-driven solution boosts efficiency, ensuring smooth operations and superior guest experiences with minimal manual intervention.

Automated Administrative Management

ailean knows when to act and when to involve human staff, ensuring guests always receive the most appropriate, personalized service.

Smart AI-Human Handover

Experience the reliability of AI that never forgets or falters, delivering consistent service quality around the clock for peace of mind.

Unfailing Consistency

ailean intelligently upsells and cross-sells, by understanding guests needs enhancing your financial performance effortlessly.

Consistency in Up & Cross-selling

Elevate guest experiences with 24/7 support in 125 languages, personalized interactions, and memory of guest preferences for unforgettable stays.

Supreme Guest Satisfaction

ailean for hospitality

Embrace AI with our Early Adopters Pioneer Package. Lead the tech revolution, boost efficiency, and shape the future of hospitality with us.

Early Adopters Pioneer Offer

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Chatbots, sometimes referred to as chatterbots or bots, are software applications that enable automated conversations through messaging interfaces such as a live chat on a hotel’s website, Facebook Messenger, WhatsApp, WeChat, or other instant communication channels. Chatbots currently support 3 main use cases. The first one is to increase operational efficiency. While every guest is unique, most of their questions & requests are repetitive and can be answered by automated replies. Chatbots act as a filter so that only the questions that require human attention will be escalated to staff. The second use case is driving hotel direct bookings. The conversation format makes it easy for customers to get the information they seek but it also enables the chatbot to capture customer details, travel dates or special wishes. The third use case is fulfilling customer expectations, static content becoming less and less relevant to mobile customers. Chatbots offer instant access to relevant information. There is a distinction to be made between simple chatbots (rule-based) which match user questions with predefined answers, and advanced chatbots that use artificial intelligence to expand knowledge and capabilities over time by learning through interactions with users. The best chatbots use a combination of intent detection and machine learning, with escalation to live agents if they do not understand or do not yet have the knowledge to handle a query.

Live chats & chatbots

Austria

chatlyn GmbH

chatlyn is an AI-powered customer engagement platform that assists you in automating client communication, reducing workload and optimizing engagement to improve customer satisfaction and boosting your revenue.

One of chatlyn's key features is its omnichannel inbox, which allows you to manage all customer interactions from one central location. This includes email, webchat, WhatsApp, SMS, Instagram, Facebook Messenger, Telegram and more.

The powerful ticketing system makes it easy to assign and track client requests, ensuring that no customer goes unanswered.

The Webchat widget allows you to add live chat functionality to your website, making it incredibly easy for customers to get in touch with you.

The WhatsApp newsletter feature allows you to send targeted, automated messages to customers via WhatsApp. This helps you maximize client engagement, conversions, and revenue. 

chatlyn also offers a number of marketing automation features designed to help you save time and increase leads and profits. These include keyword detection, which allows you to automatically respond to customer inquiries based on specific terms, eliminating the need to waste time answering the same question multiple times.

Integrations with CRM, PMS, POS, and other systems to help you better understand and engage with your clients.

You can also access detailed analytics and reports that provide valuable insights into customer behavior and engagement. As a result, you can optimize your customer interactions and improve your overall performance.

chatlyn is 100% GDPR compliant, ensuring that you can use the platform without any concerns about data privacy. 

The web, iOS, and Android apps allow you to access your customer data anytime, anywhere.

Overall, chatlyn is a powerful tool for any business looking to improve customer communication, deliver higher conversions, and ultimately drive more sales.


Our integration provides your agent with real-time information from apaleo. The guest asks you about his reservation via WhatsApp? We query apaleo and show you his booking information without any further ado!

Show information about a guest next to the chat window!

We also provide you with information about where the guest is on their journey? Already checked-out? We'll show you! Pre-stay? No problem!

Guest journey information live!

Increase your sales in the short term with automated WhatsApp newsletters!

Increase your sales in the short term

Implement a chatbot powered with AI to answer your customers with all your documentation, to reduce the workload of your employees and increase your customer satisfaction at the same time.

Chatbot powered by AI

Control all your channels in one place, manage all messages with a powerful ticketing system and add staff from your team to never have a message missed again.

Control all your channels in one place

chatlyn

Apaleo PMS integration is included in our hospitality package!

Hospitality Package

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United Kingdom

BetterSpace

The digital guest directory better.guest is the most innovative digital guest directory for the entire Guest Journey. The In-room tablet Better Tab is your digital guest directory,concierge, communication channel to your guests,sales manager, travel guide and much more in one 24 hours7 days a week.

The modern infotainment center for your hotel room provides your hotel guests with the latest information, the hotel‘s own service offers, tips for trips and much more at any time. With high-quality tablet computers, you can easily increase your revenues, raise the sales of your hotel‘s own services, optimize intern processes, relieve your internal and increase guest satisfaction. The tablets receive an initial setup and are filled with individual, hotel-specific content. The design is adjusted to your corporate design and the smart room folders will be delivered to you ready to use. Experience how easy digitalization can be.

Your advantages at a glance:
- Booking of hotel services with one click increase your turn over
- Raises guest satisfaction and optimizes processes
- Relieves employees and enhance communication
- Push messages, to welcome your guestsand draw attention to special offers
- PMS connection to automate your hotel processes
- Feedback feature and ratings from guests already during their stay
- Sending individual e-greeting cards with backlinks to your website
- Travel guide & tips around your hotel
- More than 150 language packages available
- Plan & book the next hotel stay
- Regional and international magazines for your guests
- Analysis & reporting of the usage behavior of your guests
- As room telephone the better.tab replaces the conventional phone in your rooms
- Mature authorization concept with different user roles
- Hotel app as a bring-your-own-divice solutionfor on the go
- No printing costs & lower workload for hotel staff
- Simultaneously transtlated chat
- Check-out function and payment
-  and much more

The system allows to operate smoothly, as an example you can expect to have i.e.: a Check-In process, room assognemnt mechanism, payment processing and a creation of an invoice.

Check-in, payments and more...

Get all your PMS reservations and allow your guest to review the details on the In-Room Tablet.

Retrieve reservations from apaleo

The tablets receive an initial setup and are filled with individual, hotel-specific content.

Initial setup

The design is adjusted to your corporate design and the smart room folders will be delivered to you ready to use. 

Customization

Betterspace

In-Room Tablet (Betterspace)

- General Hotel Information
- Newspaper
- Push Messages
- Room Service
- Adaption to Corporate Design
- Anti-Theft Protection
- Check out

better.guest In-Room Tablet

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In-room control & tablets

PayJim UG (haftungsbeschränkt)

payjim is a web-based SaaS Self-Checkout solution that streamlines payment and checkout processes for hotels, with the aim of digitising and automating the checkout process for all guests. Our focus is on providing a fast and seamless checkout process that is user-friendly and convenient. Through our streamlined checkout flow, guests can quickly and easily review their bill, split it into business and private invoices, select from multiple payment options, and complete the checkout process independently, without any further interaction at the reception. All the necessary information about a guest's stay is available through a simple QR scan within their hotel room. Our service is completely independent and compatible with any other workflows within the hotel.

There are several advantages of using payjim:

- We offer fast, secure, and independent payment and checkout services to guests at any time. 
- Easy access to the payjim backoffice for managing and customising room QR-Codes. 
- Our automated internal processes include direct integration with apaleo Pay, which works seamless with your accounting and avoids any additional transaction fees.
- payjim is completely web-based, guests do not need to download any app or register to use our services.

In addition to our checkout service, we also offer an independent tipping solution for your team. Our payjim tipping tool enables guests to tip the entire hotel, different departments, or even individual staff members. For more information, please visit our website at https://www.payjim.de/products.

We offer a competitive pricing plan of 0.99 EUR per room per month, with a 30-day free trial. With our integration features, guests can make self-payments with the hotel's integrated payment provider and complete the Self-Checkout process independently after a full payment of the room is processed. Our payjim POS provides access to our backoffice with direct access to all QR codes for your rooms.


We use your payment provider for processing payments. This will increase efficiency and security for your guests and avoid any additional transaction fees.

Self payment with integrated payment provider

Allow your guests to review their invoice, update billing addresses and make changes if needed and checkout their room. After a full payment of the room, the guest will be checked out and the folio will be  closed automatically. No further communication needed.

Self-Checkout process

Our backoffice is easily set-up and gives you direct access to unique QR Codes for all your rooms. 
The QR codes can be downloaded and customised for print-outs or used digitally as a PNG file.

payjim POS

We offer fast, secure, and independent payment and checkout services to guests at any time to reduce stress in peak times.

Self-Checkout anytime

Easy access to the payjim backoffice for managing and customising room QR-Codes. 

POS backoffice

Our automated internal processes include direct integration with apaleo Pay, which avoid additional transaction fees.

Integrated payment

Additionally, guests do not need to download any app or register to use our services.

No download - no registration

payjim - elevate hospitality

Pay by room. You decide which rooms should be active.

Standard Pricing

Guests can edit information, tip, pay & checkout

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Customise and manage the in-room QR codes 

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A guest app, or application, is a type of software that enables hotel guests to perform specific tasks such as online check-in or purchasing upsells, and access diverse information like the WIFI code or opening hours of outlets. These apps can be accessed by downloading them on app stores or by browsing a specific URL link. Downloaded apps are called mobile apps, while browser-based apps are referred to as web apps or PWA (progressive web apps).


Digital Guest Journey

IPG Immobilienprojekt GmbH

AI Maid Help is the most comprehensive Tasks and Collaboration management solution, interfacing with Housekeeping, Maintenance & Repair and Front of the House or centralised Guest Services. 

AI stands for Artificial Intelligence, which is used in the daily handling of room cleaning tasks. This feature is also a very useful tool for staff induction, on-the-job training and to reduce time-consuming live room checks after cleaning. AI Maid Help is the first Hospitality Tech application that uses AI technology to support operational processes and enhance the professionalism and performance of your Housekeeping team members.

Designed by hospitality industry professionals, this application is specifically engineered for use in contactless hospitality business models, remote property management as well as for traditionally managed hotels. 

AI Maid Help enables property owners/operators to streamline their operational workflow, ensure real-time communication between team members, resolve day-to-day issues, and provide powerful reporting for operational analysis.

Other integrated features include

Dashboard:
All the information you need at your fingertips, such as a weekly occupancy forecast, how many team members are on duty to complete tasks, the amount of housekeeping and maintenance work in the public areas, back of house and on-site offices, queue rooms and the progress of all daily tasks at a glance.

Lost & Found:
Found items can be reported directly from the room attendant's mobile app and seamlessly recorded in the web app for future reference and handling.

Reservation requests:
We manage guest requests and allocate these tasks to ensure they receive the best possible attention.

Reporting:
This feature provides you with meaningful data that can be easily extracted in either VC or XLS format for more effective analysis.


Retrieves data for a weekly occupancy forecast to assess cleaning staffing requirements, as well as queuing rooms and daily occupancy circle graphs.

Dashboard

After cleaning and inspection, the current condition of the room is automatically updated in the PMS.

Housekeeping

Maintenance slots created in PMS are retrieved for processing. Maintenance issues reported from the mobile app and assigned to either an in-house technician or an external contractor create a maintenance slot in PMS. Maintenance statuses and resolution times are set and updated upon resolution.

Maintenance & Repair

Manage all cleaning tasks, not only for rooms (including lead time tracking and AI performance evaluation), but also for public areas, back of house and on-site offices.

Housekeeping Task Management

Manages daily maintenance issues and scheduled preventive maintenance work in all areas of the property. It handles both in-house technicians and external contractors.

Maintenance & Repair Task Management

Easy communication between all team members and with external contractors through our integrated messaging system. For maximum transparency, all messages can be tracked in the web application.

Communication Tool

Task and issue workload at a glance, task status updates, AI Assistant and remote room check after cleaning function, messaging system, maintenance issues and lost & found reporting.

Android & iOS Mobile app

AI Maid Help

30 day free trial. During this time, status updates are not sent to PMS to prevent overwriting your units' current status.

Free Trial

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Lost & Found feature and AI recognition bounding boxes

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Housekeeping Software is similar to staff communication & task management tools but goes a step further. It can be particularly beneficial to hotels with more than 100 rooms. These tools focus on the housekeeping department allowing the housekeeping manager to assign rooms to cleaning staff and monitor the advancement from each one out of a single dashboard. The great advantage is that these tools connect to the hotel’s PMS allowing the housekeeping manager to mark the room as clean in the PMS. When something is broken the housekeeping staff can directly alert the maintenance team and in addition, mark the room as out of service (OOS) in the PMS.

Housekeeping & Staff collaboration

Iceland

Sweeply



Sweply simplifies housekeeping and task management. The free Traces add-on to Sweeply connects extra deeply with Apaleo. The Traces add-on makes it possible to open Sweeply within Apaleo and create traces for reservations.

__Free taskboard for your traces__

__Control your whole property__

__Real-time housekeeping__

__Empower your team with task transparency__

__Enable service excellence__

__Optional housekeeping__

__Reports for insight__


Sweeply shows up as a "tab" under a reservation.

Add traces to a reservation directly within Apaleo

Sweeply will get reservation information from Apaleo immediately when created or changed.

Reservations in real-time from Apaleo

When rooms in Sweeply are updated, the status is pushed in real-time to Apaleo.

Room status pushed in real-time to Apaleo

Our customer study with hotels of sizes 50-150 rooms shows that businesses can save up to one day a week per employee. And Optional Housekeeping frees up even more time for housekeepers.

Save one day every week per employee

When the work environment is easily understood, it minimizes stress for team members & simplifies onboarding of new & returning employees.

A work environment that is easily understood 

When all SOPs are in one place, it is easier to explain them to your staff, follow through & validate what's been done.

Better guest experience

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Sweeply + Traces

Basic

Pro 1-49

Pro 50-99

Pro 100-199

Pro 200-299

Discover the hotel of the future through AI-driven apps, virtual reality, voice-assisted technology, and personalised in-room controls, driving operational efficiencies, guest satisfaction, increased revenue, and sustainability.

Hotel of the future

Plainview AI

HiJiffy

ailean for hospitality

chatlyn

In-Room Tablet (Betterspace)

payjim - elevate hospitality

AI Maid Help

Sweeply + Traces

RoomPal

Smartpricing

Runnr.ai

FLYR for Hospitality

RoomPriceGenie

Hotellistat

DialogShift

LikeMagic