Operations

Marketing

Restaurant & spa

Guest experience

Meetings & events

Back office & administration

AI-powered

Revenue management

Distribution

Germany

Plainview AI

Our AI Hotel Assistant is designed to ensure that hoteliers never miss a call, no matter the time or day. It provides seamless 24/7 support, handling bookings, questions, and updates, so your staff can focus on other high value tasks.

Hoteliers can reduce the stress of missed calls and lost bookings, especially during peak hours or late at night. The AI Assistant provides:

• Instant Call Response 

• Real-time Booking Management

• Staff Workload Reduction

• Enhanced Guest Satisfaction

With our AI Assistant, your hotel’s phone service is always on, ensuring every opportunity is captured and your operations run smoothly. By automating routine tasks, it allows your team to concentrate on delivering exceptional service.



Records each new booking directly to apaleo

Automated Reservation Entry

Instantly check room availability against the apaleo system to ensure guests get accurate, up-to-date information when booking.

Real-Time Availability Checks

Send secure payment links via SMS that can be easily completed on the guests phone.

SMS Confirmation Links

With 24/7 availability and instant responses, guests feel valued and cared for, leading to higher satisfaction and repeat business.




24/7 Availability

 By ensuring no call goes unanswered, your app helps capture more bookings, directly increasing revenue opportunities for hoteliers.



No Lost Revenue

Guests receive an SMS link to securely enter their email and credit card, confirming their booking quickly and efficiently.



Easy Booking Confirmation

Give your employees a break and automate your phonecalls.

Medium

Enterprise 

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Conversational AI

Operational AI

Portugal

HiJiffy

With HiJiffy's Guest Communications Hub hoteliers boost direct bookings, increase upselling, automate processes and provide instant answers in 130+ languages to guests on their favourite social media, messaging apps and more.

HiJiffy's Guest Communications Hub is powered by its proprietary AI - Aplysia OS - allowing hoteliers to increase revenue from direct bookings and upselling while automating repetitive tasks to reduce operating costs and mitigate staff shortages in the industry.

In the pre-stay phase, HiJiffy's conversational AI ensures instant responses to frequently asked questions with automation rates above 85%, in more than 130 languages, and on different hotel communication channels - from a webchat on the website to Facebook or WhatsApp, from Instagram to Google My Business. 

The solution guides guests through the booking process wherever they are, 24/7, without the need for human interaction and with full integration with hotel management systems.

During the stay, in addition to facilitating the digitalisation of processes such as check-in or check-out, HiJiffy's solution allows guests to obtain instant answers about the operation of the hotel and to request in a simple and contactless way any type of service that the hotel offers: reserving a restaurant table or a spa treatment. 

The solution also automates room service, as well as other types of requests related to maintenance, thanks to integrations with hotel management systems.

In addition to upselling campaigns, using HiJiffy’s solution, hotels can also share satisfaction surveys and develop campaigns to promote reviews in an automated way during departure.

Pioneer in Voice Assistants and GPT-4 in Hospitality
HiJiffy launched the first voice assistant specialised in hospitality in December 2022. Representing a new paradigm in guest communications by being able to handle complex voice interactions, the multilingual virtual assistant uses complete sentences and provides instantaneous voice responses that mimic a human-like interaction.

In March 2023, HiJiffy launched the first hotel chatbot powered by GPT-4, which uses the power of Generative Artificial Intelligence to handle guest inquiries and requests with unrivalled accuracy and automation.

HiJiffy gets the bookings per property to HiJiffy on a set time every day to avoid manual manual inputs and automatically send messages to guests.  

Retrieve properties & reservations from apaleo

You’re in control! HiJiffy will be using data by default like email adresses or phone numbers for each booking. You will then have the choice to personalise and time various messages based on the data of your choice (first name, last name, nationality, etc...).

Use the data you want

Maximise profit across all the steps of the guest journey. Increase direct bookings and unlock multiple opportunities for room upgrades and upselling.

Increase revenue

Exceed your guests’ expectations with an engaging experience. Provide customised and instant replies, streamline queries and perform bookings wherever guests are.

Improve guest experience

Deliver memorable experiences with stellar customer service. Increase guest satisfaction and get rewarded with retained customers, positive reviews and referrals.

Boost guest satisfaction

Enable digital interactions without losing the “human touch”. Enhance the guest experience by automating processes and free up staff to perform more complex and valuable tasks.

Automatise procedures

Allow guests to book at any time with the guidance of a virtual agent on the website or directly on their favourite social media

Digitalise the entire guest journey with powerful automation

Premium

Benefit from conversational AI across the entire guest journey

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Guest Communications Hub powered by AI for hospitality

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Increase upselling and automate processes with conversational AI

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Centralise, automate and measure guest communications

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Boost direct bookings and provide instant answers to your guests

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An instant guest messaging platform is a software application that supports hotels in engaging with guests through various direct communication channels (Facebook messenger, SMS, iMessage, WeChat, Whatsapp, etc…). Such platforms allow hotels to reach guests on their preferred channel in real-time to send manual or automated messages (e.g. checking information or upselling offers) and receive requests. With guest messaging software, hotels will have all conversations from various sources aggregated and centralised in one place.

Guest messaging platforms

Switzerland

ailean

Products like ChatGPT or hospitality chatbots, usually just provide information, but do not execute tasks. ailean changes this by being the first AI in the hospitality industry that can actually perform any task within a hotel's Property Management System.

ailean integrates flawlessly with Apaleo's PMS, enabling real-time data exchange. This ensures that guest information, room availability, and reservations are always up-to-date, facilitating personalized guest experiences and efficient hotel management.

Full Apaleo Integration

ailean communicates with guests via WhatsApp around the clock in over 100 languages. 

Communication

ailean has full access to PMS systems such as Apaleo, allowing her to handle all PMS-based tasks, from creating new reservations to exporting a PDF bill after checkout.

Bookings and Reservations

ailean provides up-to-date information on local weather, restaurant ratings, opening hours, and event locations.

Concierge

Guests can use ailean to make payments for new bookings or settle open balances during their stays, utilizing systems such as Adyen or Stripe.

Payment

ailean for hospitality

Cancel anytime monthly, all-inclusive, with no setup fees.

ailean monthly subscription

Cancel annually, all-inclusive, with no setup fees.

ailean annual subscription

Chatbots, sometimes referred to as chatterbots or bots, are software applications that enable automated conversations through messaging interfaces such as a live chat on a hotel’s website, Facebook Messenger, WhatsApp, WeChat, or other instant communication channels. Chatbots currently support 3 main use cases. The first one is to increase operational efficiency. While every guest is unique, most of their questions & requests are repetitive and can be answered by automated replies. Chatbots act as a filter so that only the questions that require human attention will be escalated to staff. The second use case is driving hotel direct bookings. The conversation format makes it easy for customers to get the information they seek but it also enables the chatbot to capture customer details, travel dates or special wishes. The third use case is fulfilling customer expectations, static content becoming less and less relevant to mobile customers. Chatbots offer instant access to relevant information. There is a distinction to be made between simple chatbots (rule-based) which match user questions with predefined answers, and advanced chatbots that use artificial intelligence to expand knowledge and capabilities over time by learning through interactions with users. The best chatbots use a combination of intent detection and machine learning, with escalation to live agents if they do not understand or do not yet have the knowledge to handle a query.

Live chats & chatbots

Austria

chatlyn GmbH

chatlyn is the AI Communication Hub for Hospitality, designed to revolutionize the way you connect with your guests. From the first inquiry to post-stay follow-ups, chatlyn provides the tools to automate guest communication, streamline operations, and deliver exceptional service that leaves a lasting impression. 🦜

Here’s how chatlyn transforms guest communication:
	•	Effortless Automation: Say goodbye to repetitive tasks. chatlyn’s smart automation handles common guest inquiries, booking confirmations, and follow-ups, giving your team more time to focus on creating memorable experiences.
	•	Enhanced Engagement: Optimize every interaction with chatlyn’s AI-powered tools, ensuring personalized, timely, and relevant communication at every touchpoint in the guest journey.
	•	Seamless Multichannel Support: Whether it’s email, WhatsApp, SMS, or even OTA platforms like Booking.com and Airbnb, chatlyn brings all guest conversations into one intuitive platform, ensuring no message is ever missed.
	•	Real-Time Language Translation: Communicate with guests in over 30 languages effortlessly, breaking down language barriers and creating a global hospitality experience.

Why chatlyn Matters
Today, guests expect faster responses, personalized interactions, and seamless service. chatlyn helps you meet and exceed those expectations by reducing your team’s workload, enhancing guest satisfaction, and ultimately driving higher revenue through improved engagement and loyalty.


From boutique hotels to global chains, chatlyn empowers hospitality businesses to provide next-generation service while staying efficient, connected, and guest-focused.


Main features of chatlyn:
Omnichannel Inbox
AI Assistants (With tools like the AI Chatbot, AI Email Assistant, AI Review Assistant, AI Reservation Assistant, and a 24/7 AI Virtual Concierge)
WhatsApp Newsletters
Automation Studio (Guest Journey Builder)
WebChat Widget


Our integration provides your agent with real-time information from apaleo. The guest asks you about his reservation via WhatsApp? We query apaleo and show you his booking information without any further ado!

Show information about a guest next to the chat window!

We also provide you with information about where the guest is on their journey? Already checked-out? We'll show you! Pre-stay? No problem!

Guest journey information live!

Implement a chatbot powered with AI to answer your customers with all your documentation, to reduce the workload of your employees and increase your customer satisfaction at the same time.

Chatbot powered by AI 🤖

Our omnichannel function unifies all customer interactions into a single, easy-to-manage hub, streamlining communication across every platform and powered by AI functions. 

Seamless AI Communication Hub for Hospitality

Control all your channels in one place, manage all messages with a powerful ticketing system and add staff from your team to never have a message missed again.

Control all your channels in one place📈

Increase your sales in the short term with automated WhatsApp newsletters and watch your engagement and conversions soar!

Increase your sales in the short term🚀

chatlyn

Plan "Light"

WhatsApp Messenger Broadcasting & Segmentation

Plan "Plus"

Plan "Advanced"

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A guest app, or application, is a type of software that enables hotel guests to perform specific tasks such as online check-in or purchasing upsells, and access diverse information like the WIFI code or opening hours of outlets. These apps can be accessed by downloading them on app stores or by browsing a specific URL link. Downloaded apps are called mobile apps, while browser-based apps are referred to as web apps or PWA (progressive web apps).


Digital Guest Journey

United Kingdom

BetterSpace

The digital guest directory better.guest is the most innovative digital guest directory for the entire Guest Journey. The In-room tablet Better Tab is your digital guest directory,concierge, communication channel to your guests,sales manager, travel guide and much more in one 24 hours7 days a week.

The modern infotainment center for your hotel room provides your hotel guests with the latest information, the hotel‘s own service offers, tips for trips and much more at any time. With high-quality tablet computers, you can easily increase your revenues, raise the sales of your hotel‘s own services, optimize intern processes, relieve your internal and increase guest satisfaction. The tablets receive an initial setup and are filled with individual, hotel-specific content. The design is adjusted to your corporate design and the smart room folders will be delivered to you ready to use. Experience how easy digitalization can be.

Your advantages at a glance:
- Booking of hotel services with one click increase your turn over
- Raises guest satisfaction and optimizes processes
- Relieves employees and enhance communication
- Push messages, to welcome your guestsand draw attention to special offers
- PMS connection to automate your hotel processes
- Feedback feature and ratings from guests already during their stay
- Sending individual e-greeting cards with backlinks to your website
- Travel guide & tips around your hotel
- More than 150 language packages available
- Plan & book the next hotel stay
- Regional and international magazines for your guests
- Analysis & reporting of the usage behavior of your guests
- As room telephone the better.tab replaces the conventional phone in your rooms
- Mature authorization concept with different user roles
- Hotel app as a bring-your-own-divice solutionfor on the go
- No printing costs & lower workload for hotel staff
- Simultaneously transtlated chat
- Check-out function and payment
-  and much more

The system allows to operate smoothly, as an example you can expect to have i.e.: a Check-In process, room assognemnt mechanism, payment processing and a creation of an invoice.

Check-in, payments and more...

Get all your PMS reservations and allow your guest to review the details on the In-Room Tablet.

Retrieve reservations from apaleo

The tablets receive an initial setup and are filled with individual, hotel-specific content.

Initial setup

The design is adjusted to your corporate design and the smart room folders will be delivered to you ready to use. 

Customization

Betterspace

In-Room Tablet (Betterspace)

- General Hotel Information
- Newspaper
- Push Messages
- Room Service
- Adaption to Corporate Design
- Anti-Theft Protection
- Check out

better.guest In-Room Tablet

In-Room Tablet by Betterspace1

In-Room Tablet by Betterspace2

In-Room Tablet by Betterspace3

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In-room control & tablets

PayJim UG (haftungsbeschränkt)

payjim is a web-based SaaS Self-Checkout solution that streamlines payment and checkout processes for hotels, with the aim of digitising and automating the checkout process for all guests. Our focus is on providing a fast and seamless checkout process that is user-friendly and convenient. Through our streamlined checkout flow, guests can quickly and easily review their bill, split it into business and private invoices, select from multiple payment options, and complete the checkout process independently, without any further interaction at the reception. All the necessary information about a guest's stay is available through a simple QR scan within their hotel room. Our service is completely independent and compatible with any other workflows within the hotel.

There are several advantages of using payjim:

- We offer fast, secure, and independent payment and checkout services to guests at any time. 
- Easy access to the payjim backoffice for managing and customising room QR-Codes. 
- Our automated internal processes include direct integration with apaleo Pay, which works seamless with your accounting and avoids any additional transaction fees.
- payjim is completely web-based, guests do not need to download any app or register to use our services.

In addition to our checkout service, we also offer an independent tipping solution for your team. Our payjim tipping tool enables guests to tip the entire hotel, different departments, or even individual staff members. For more information, please visit our website at https://www.payjim.de/products.

We offer a competitive pricing plan of 0.99 EUR per room per month, with a 30-day free trial. With our integration features, guests can make self-payments with the hotel's integrated payment provider and complete the Self-Checkout process independently after a full payment of the room is processed. Our payjim POS provides access to our backoffice with direct access to all QR codes for your rooms.


We use your payment provider for processing payments. This will increase efficiency and security for your guests and avoid any additional transaction fees.

Self payment with integrated payment provider

Allow your guests to review their invoice, update billing addresses and make changes if needed and checkout their room. After a full payment of the room, the guest will be checked out and the folio will be  closed automatically. No further communication needed.

Self-Checkout process

Our backoffice is easily set-up and gives you direct access to unique QR Codes for all your rooms. 
The QR codes can be downloaded and customised for print-outs or used digitally as a PNG file.

payjim POS

We offer fast, secure, and independent payment and checkout services to guests at any time to reduce stress in peak times.

Self-Checkout anytime

Easy access to the payjim backoffice for managing and customising room QR-Codes. 

POS backoffice

Our automated internal processes include direct integration with apaleo Pay, which avoid additional transaction fees.

Integrated payment

Additionally, guests do not need to download any app or register to use our services.

No download - no registration

payjim - elevate hospitality

Pay by room. You decide which rooms should be active.

Standard Pricing

Guests can edit information, tip, pay & checkout

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Customise and manage the in-room QR codes 

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Iceland

Sweeply



Sweply simplifies housekeeping and task management. The free Traces add-on to Sweeply connects extra deeply with Apaleo. The Traces add-on makes it possible to open Sweeply within Apaleo and create traces for reservations.

__Free taskboard for your traces__

__Control your whole property__

__Real-time housekeeping__

__Empower your team with task transparency__

__Enable service excellence__

__Optional housekeeping__

__Reports for insight__


Sweeply shows up as a "tab" under a reservation.

Add traces to a reservation directly within Apaleo

Sweeply will get reservation information from Apaleo immediately when created or changed.

Reservations in real-time from Apaleo

When rooms in Sweeply are updated, the status is pushed in real-time to Apaleo.

Room status pushed in real-time to Apaleo

Our customer study with hotels of sizes 50-150 rooms shows that businesses can save up to one day a week per employee. And Optional Housekeeping frees up even more time for housekeepers.

Save one day every week per employee

When the work environment is easily understood, it minimizes stress for team members & simplifies onboarding of new & returning employees.

A work environment that is easily understood 

When all SOPs are in one place, it is easier to explain them to your staff, follow through & validate what's been done.

Better guest experience

Sweeply-logo

Sweeply + Traces

Basic

Pro 1-49

Pro 50-99

Pro 100-199

Pro 200-299

Pro 300-399

Pro 400-499

Pro 500+

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Housekeeping Software is similar to staff communication & task management tools but goes a step further. It can be particularly beneficial to hotels with more than 100 rooms. These tools focus on the housekeeping department allowing the housekeeping manager to assign rooms to cleaning staff and monitor the advancement from each one out of a single dashboard. The great advantage is that these tools connect to the hotel’s PMS allowing the housekeeping manager to mark the room as clean in the PMS. When something is broken the housekeeping staff can directly alert the maintenance team and in addition, mark the room as out of service (OOS) in the PMS.

Housekeeping & Staff collaboration

RoomPal

RoomPal is more than an app – it’s the gateway to a reimagined hospitality experience. In a world where personal service and efficiency must go hand in hand, RoomPal offers hoteliers and accommodation providers an innovative solution to seamlessly blend both. Leveraging advanced voice assistant technology based on Amazon Alexa, RoomPal transforms any hotel room into an interactive guest experience.

From personalizing the guest experience to optimizing operational workflows, RoomPal is designed to redefine the interaction between guest and host. Guests can conveniently control room functions, request services, or get local recommendations through their voice, while hoteliers benefit from the rich data to continuously improve and personalize their services.

Integrating RoomPal into their offerings allows hoteliers to enhance guest comfort and satisfaction, and also to gain valuable insights into preferences and behaviors. This information is priceless for crafting future offerings and fine-tuning marketing strategies.

RoomPal also relieves staff by answering frequently asked questions directly through the digital concierge, allowing them more time to focus on personalized service tasks that a machine cannot (yet) perform. RoomPal’s real-time translation capabilities make communication barriers a thing of the past, ensuring a hospitable environment no matter where guests come from.

Planned future features include intelligent upselling based on past guest behavior to maximize revenue per room without being intrusive. The flexibility of RoomPal ensures it grows with a hotel’s changing needs and requirements.

With RoomPal, hoteliers step into a new era of guest service – an era where innovation, personalization, and efficiency set the stage, providing guests with a stay as unique as their voice.

RoomPal can leverage guest data from Apaleo to offer personalized services such as custom greetings, recommendations, and deals based on preferences and past stays.

Personalized Guest Service

Automatic notifications and tasks to maintenance staff when issues are detected by RoomPal devices or reported by guests.

Maintenance Management

Through additional services offered by RoomPal, guests can directly book extras such as spa treatments or restaurant reservations, increasing revenue opportunities for hotels.

Revenue-enhancing Services

RoomPal streamlines hotel operations by automating guest interactions and services through a voice assistant, leading to reduced staffing needs and operational efficiencies.

Save Costs


RoomPal enhances hotel revenue by upselling services and offering personalized experiences to guests through an intelligent voice assistant, increasing guest satisfaction and spending.

Increase Revenue

Discover the hotel of the future through AI-driven apps, virtual reality, voice-assisted technology, and personalised in-room controls, driving operational efficiencies, guest satisfaction, increased revenue, and sustainability.

Hotel of the future

Plainview AI

HiJiffy

ailean for hospitality

chatlyn

In-Room Tablet (Betterspace)

payjim - elevate hospitality

Sweeply + Traces

RoomPal

Smartpricing

Runnr.ai

FLYR for Hospitality

RoomPriceGenie

Hotellistat

DialogShift

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