Germany

customice

Online configuration/booking of meetings and events (MICE) on your website - interfacing your favourite property management system apaleo seamlessly.

With our __customice-configurator__ application your customers are able to get a precise idea of your MICE capabilities and services on your website. Beyond that, they can configure meetings and events individually and directly request, reserve or book them online. Group bookings with your meeting / stand-alone on your website included!

As a hotelier you can see all incoming requests from the configurator instantly within the customice-booking manager. Here you can work directly on all requests and bookings or before they will get synchronized with your apaleo PMS.

Bookings can be processed and changed directly in customice and/or in your Apaleo.

2-way integration

Live availability, prices and information can be requested individually and events can be booked directly on your hotel’s website and generate a contract document.

Online request and booking

Group requests and bookings can be created online. An online pickup is available for your guests to make a final room reservation on the fly.

Group booking stand-alone or with an event

Custom rate, individual customizing, integrated MICE configurator on your website. One-time setup fee 2500 EUR. Price per meeting room.

apaleo - custom

Group booking online, booking manager application, online pick-up (reservation) for guests stand-alone.

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Events & groups quoting platforms

Sales & catering software

CODE2ORDER GmbH

straiv by CODE2ORDER enables hotels to make the entire stay a digital experience for hotel guests. With the solutions by straiv by CODE2ORDER, hotels accompany guests along the entire Guest Journey - from the first booking, through the stay, including digital check-in and check-out, to the next direct booking. 
All hotel information, services and offers are available and bookable for every guest at any time and place.

The solutions enables a quick and easy access via any device, without additional apps and tablets. Currently, more than 2,500 brand, individual and chain hotels in over 29 countries rely on this advanced solution. And also more than 200 apaleo installs happend already. 

Advantages:

- Offer active guest communication
- Automate internal work processes
- Expand upsell potential
- Improve hotel ratings
- Hotel guests benefit from a quick, easy and contactless service via their own smartphone
- No app download required

Our solutions:

- Digital Guest Service / Guest Directory (Web App)
- Mobile Check-in and Check-out / Digital Registration Form (Web App)
- Journey Messaging (automated guest messaging)
- Mobile door opening

Our prices are per room and per month starting from 0.99 EUR for each of our modules. 

Make sure your operations run smoothly with handy Check-In and Check-Out. Additionally the payment processing will increase efficiency and security of your guests.

Self Check-In/Out and integrated payment

Email and SMS sending built-in functions increase communication with your guests.

Communication with Guests

Go paperless with straiv and enjoy the Digital Registration Card functionality.

Digital Registration Card

Hotel guests benefit from a quick, easy and contactless service via their own smartphone.
That saves time and there is no time waiting in a queue to check-in. No app download needed!


Self Check-In/Out with integrated payment

Use our automated mailing with e.g. booking confirmation, fill out registration card or check-in now available. The registration card will be filled out in advance by the guest and it is paperless. 

Automate internal work processes

straiv by CODE2ORDER

This packages enables guests to fill out the registration form legally compliant and check out from their phone.

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This package offers you a high-performance guest service system for hotel information and services.

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A customer relationship management software (CRM) allows to manage and store guest data to initiate, build, nurture, track, manage and grow relationships with existing and potential hotel guests. CRMs enable hoteliers to identify sales opportunities, record and manage customer service issues and launch email marketing campaigns in one central place.

CRM & email marketing platforms

Kiosk & self-service check-in

hotelkit GmbH

With hotelkit streamlined processes are just the beginning. The All-in-One Hotel Operations Platform is the ultimate solution for hotels. It enables hotel teams to manage, supervise, delegate and communicate via one comprehensive platform, anywhere, any time, on any device.

Originally the software was developed by Marius Donhauser (Founder &amp; CEO of hotelkit) with the intention to improve communication flows in his own 4-start boutiquehotel in Salzburg. Meanwhile, the platform is used by 70,000 hotel employees across more than 1,500 hotels worldwide.

hotelkit's solution for collaboration and service optimization makes handovers smoother, communication simpler, and guests happier. With hotelkit housekeeping, hotels benefit from digitalized processes, seamless interfaces to PMS, and real-time updates of the room status. Delivering outstanding service has never been easier and now hoteliers can spend more time doing what they do best: making their guests happy.

Retrieve properties & reservations from apaleo

Hotelkit changes Unit Condition to allow houskeepers assign a proper condtion before or after the room cleaning.

Change Unit Condition

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Housekeeping Software is similar to staff communication & task management tools but goes a step further. It can be particularly beneficial to hotels with more than 100 rooms. These tools focus on the housekeeping department allowing the housekeeping manager to assign rooms to cleaning staff and monitor the advancement from each one out of a single dashboard. The great advantage is that these tools connect to the hotel’s PMS allowing the housekeeping manager to mark the room as clean in the PMS. When something is broken the housekeeping staff can directly alert the maintenance team and in addition, mark the room as out of service (OOS) in the PMS.

Housekeeping software

In a hotel, operations are spread across the property and split-up into different departments, shifts and duties making it a challenge for many employees to have an efficient and clear way of communicating with one another. Traditional operations relied on time-consuming handovers,  flip through binders and review backlogs. Staff communication and task management tools have the focus to improve the communication between hotel departments, streamline processes and improve operational efficiency. Furthermore, these tools enable the head of departments and management to control standard operating procedures (SOP’s) at all times.

Staff collaboration tools

Apaleo GmbH

Booking.com is one of the most known Online Travel Agents and can help you to increase your business significantly. For you as a hotelier it is very important to have full control about which inventory you want to sell for what kind of price on this important distribution channel.

apaleo Booking.com Channel Connect allows you to manage your rates and restrictions within apaleo and see them updated immediately on booking.com. Reservations are floating in to apaleo in seconds with all the information about the guest at hand. In combination with the apaleo Payment Integration the money will be captured automatically, no matter if it is a personal or a booking.com virtual credit card. Even the reporting of e.g. invalid credit cards to booking.com to allow you cancelling the reservation is done for you, so you can focus on increasing your revenues.

Full 2-way integration

No additional cost applied on top of your Apaleo subscription

Free of charge

All the data flows without a need for a channel manager

Direct integration

Booking.com Channel Connect

- Upload Rates and Availabilities
- Receive new reservations and changes
- Process payment including VCCs 
- Report invalid credit cards

Business Plan 

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Direct OTA Connectors

detco GmbH

Embed an irresistible booking process directly into your hotel website.

Our team has created the best possible collaboration between technical intelligence, carefully constructed UI and robust battle testing to produce a beautiful and fast Internet Booking Engine experience your guests will love.

Key Features

- Can be seamlessly embedded into your existing hotel website
- An intuitive, fast and smooth user experience persuades users to book direct
- Integration can be handled by your existing agency with guidance from our expert HTML+CSS integration team
- Our team of designers and developers are on hand to manage this on your agency’s behalf if necessary
- PCI compliant, including PSD2 3DSecure support
- Easy to trial: month-by-month payment, no long-term tie in. Minimum fee based on 50 rooms per month

Full Digital Agency Services

In addition to a fully integrated Apaleo Booking Engine, detco GmbH offers professional Hotel Website Design and specialist Hotel Digital Marketing Packages. Find out more.

Make your property bookable from any device by providing an easy booking process on all devices

Mobile-first UI

Add your booking engine on your pages to peep your bookers on the same URL and increase conversion

Embed in-page

Choose colours, font & logos to create a smooth brand experience

Adapt to your brand

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myIBE by detco (UP Booking Engine)

Scalable booking engine that integrates seamlessly with your website.
€50 per month minimum fee.

myIBE Standard

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An internet booking engine (IBE) is a system that enables hotels to process online bookings directly and in real-time through their brand’s website. A modern and optimised booking engine should provide a seamless 3 to 4 step process where website visitors and future guests can review available room types and rates for specific dates. It should allow for credit card payments as well as potentially alternative payment methods such as PayPal and be compliant with PCI and PSD2 requirements.

Booking engines

United Kingdom

Pace Revenue

Pace is the leading commercial optimisation platform for the travel industry - it's all about real-time automated decision intelligence and industry leading BI, delivered through an intuitive cloud platform. 

Pace sits between your PMS and the distribution landscape to help you realise your full commercial potential. We're the only revenue platform on the market that's easy-to-use for any revenue manager, includes truly native business intelligence and is built on top of an industry-leading pricing decision engine.


Apaleo feeds pricing & availability to Pace Revenue which then sends back pricing recommendations to Apaleo in real-time.

Unlock revenue potential

Reduce staffing costs by up to 50% with automation

Efficiency savings 

Instant results

Rapid implementation

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Analytics & business intelligence

A revenue management system (RMS), also sometimes referred to as yield management software, is a tool that helps to analyze, automate, and optimize a hotel’s pricing strategy in-real-time to increase revenue and ultimately profitability. The overall objective being in line with the basic principle of revenue management: offering the right product to the right customer at the right time for the right price on the right channel. By evaluating available data (of i.e. supply and demand, historical and market data) a Revenue management software provides and implements pricing recommendations for various room types, segments and channels. Recently, RMS providers have moved from on-premise to cloud-based applications that are delivered as Software as a Service, meaning that algorithms are constantly improved based on thousands of aggregated data points collected by vendors.

Revenue management systems

DIRS21

Broaden your coverage and improve your performance with interfaces for booking portals. With the DIRS21 channel manager, you manage your booking data centrally via your PMS. All updates are made automatically, keeping your data current and accurate, for each booking and each interface.

The DIRS21 channelswitch offers interfaces with all of the most popular online booking portals.
- Booking
- HRS
- Expedia
- Agoda
- Nethotels
- TOMAS
- and many more

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Channelswitch (DIRS21)

- monthly service-fee
- support & updates included

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A channel manager is a technology that takes care of connecting and automating a hotel's inventory distribution to multiple hotel booking sites synchronously. It enables hoteliers to manage availability, rates and reservations at the same time in a single system without needing to log-in and update your information in the different extranets. Thanks to a channel management system, hotels can list their inventory to hundreds of online booking portals such as OTAs (like Booking.com),Global Distribution Systems and alternative accommodation channels like Airbnb. Depending on the desired rules set by hoteliers, the channel manager will update all platforms in real-time based on a pooled inventory model. Pooled inventory is a modern principle enabling hotels, hostels and vacation rental companies to maximise occupancy while limiting the potential for overbookings. and other channels you need.

Channel managers

HotelNetSolutions GmbH

Features at a glance:

- Simple and central administration of all portals
- Data management with multifunctional calendar
- Certified two-way connection to Apaleo
- Integrated statistics module
- Unlimited number of portals with two-way interfaces
- Concrete rate allocation per portal possible
- Automatic booking back transport
- Price flexibility and minimum price management
- Inheritance of prices
- Easy configuration of revenue management strategies
- Variety of security mechanisms
- Automatic reverse booking (two-way interface)
- Real-time synchronization
- E-mail notification in case of booking import and error transmission

Online booking portals (excerpt):
- Airbnb
- Booking.com
- Expedia
- fewo.de
- HRS/Hotel.de
- Tomas
- Trip.com (Ctrip)
- [alle Anbindungen](https://hotelnetsolutions.de/channel-manager/channelmanager-portalliste-2/)

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RateDistributor (HotelNetSolutions)

We charge a one-time setup fee and a fixed monthly fee. The amount is according to the size of the hotel and the total number of modules.

Rate Distributor CM

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The Guest-Mailing-App opens a direct communication channel to your guests.
It allows to send notification-emails for new, changed or cancelled reservations as well as invoices, define which e-mails are sent automatically and which e-mails are sent on-demand from within Apaleo.
You can customise e-mails by including your hotel-logo and the hotel-description. When sending on-demand e-mails, you can additionally include an individual comment in the mail or attach a payment link.

you can expect an UI integration using detco Guest Mailing

UI integration in apaleo

Sending Booking Confirmations for reservation: creation, modification, cancellation

Sending Booking Confirmations

Invoice can be sent to the guest using detco Guest Mailing

Sending Invoice via email

detco Guest Mailing

Guest Mailing by detco

Basic plan

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France

Roomchecking

Roomchecking is a mobile solution for the hotel staff.

With Roomchecking you'll be able to :

- attribute rooms to cleaners with rules (credits, change sheets...)
- track the progress of cleaning in real time
- declare and track maintenance issues
- be alerted in real time for lost and found
- create audits
- create tasks to communicate with the team
- preventative maintenance


RoomChecking

Light Service 

Full Service

Pre stay dedicated guest page based on guest's profile.

Pre-stay Planner

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HQrevenue

Market Intelligence is lightning-fast market analytics and BI. A reliable, cloud-based software delivering hyper-detailed, up-to-date information on the market, competition, and operations. It aggregates and visualizes millions of data points, including information from over 20 OTAs and 300 brands, and integrates with more than 60 of the best software solutions in the industry.

Features made for professional revenue management:
- Real-time rate shopping
- Competitor rates for the next 365 days
- Parity check across distribution and meta channels
- 30-day price development of any arrival date
- Demand analytics in macro markets with LAR
- Worldwide public and school holidays, events, and weather forecasts

HQrevenue pulls ARI data to provide you with rate & market insights

1-way integration

Your competitors’ rates for the next 365 days, updated in real-time.

Monitor your competitors

Check your rates across all your channels and easily spot any irregularities from your brand.

Check your parity

Access data on the demand in your destination (City Demand) and in customizable macro-markets.

Analyze your market demand

All the events & holidays in the world and in your city at your fingertips.

Track events worldwide

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Market Intelligence (HQrevenue)

- Daily rate shops + single-day real-time shops
- Up to 6 competitors

Premium Pro

- Real-time rate shops
- Multiple competitor sets
- Up to 18 competitors
- Account-based API access

Enterprise Max

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Rate shoppers and market intelligence tools enables hoteliers to closely monitor the market on a variety of aggregated data points. The historical focus of such systems is to provide revenue managers and decision makers with competitors pricing data and accurate demand forecasts. Today, such systems also provide hoteliers with data such as weather forecasts, local events and holiday calendars that could also impact overall market demand. Ultimately, these tools are designed to support hotels in adjusting their pricing and revenue management strategy. For multi-property operators managing hotels in multiple locations, rate shopping and market intelligence tools are incredible time-savers.

Rate shopping & market Intelligence

Spain

Abitari

Abitari Locks Connector connects your lock system to apaleo, enabling you to encode the keycards right from apaleo user interface.

Compatibilities:

- Assa Abloy
- Salto
- Onity
- Hotek
- Tesa
- TLJ
- 4Suites

[Find more information about our compatibilities here.](https://abitari.atlassian.net/servicedesk/customer/portal/1/article/48529409?src=-1435239983)


Encode your keycards right from Apaleo user interface.

Encode your keycards without leaving the Apaleo User Interface.

Encode your keycards in Apaleo

Order Abitari Kiosk and get Abitari Locks connector for free.

Free with Abitari kiosk

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Abitari Locks Connector

Minimum charge 50 rooms.
Billed annually.

Cost per unit plan

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Keycard encoder

D-EDGE

Combining technical excellence and digital marketing expertise, D-EDGE  brings a holistic hospitality technology infrastructure under one roof. The integrated range of solutions covers all stages of hotel distribution which encompasses Central Reservation System, Guest Management, Data Intelligence, Connectivity Hub, Digital Media and Website Creation.

With a team of 350 experts located in over 20 countries, D-EDGE provides localised support, services and tools.

Our solutions:
- D-EDGE Booking Engine: our booking engine is made to maximise direct bookings. Your hotel's website should be your most profitable sales channel.
- D-EDGE Channel Manager: our Smart Channel Manager, allows you to connect your hotel to more than 300 online distribution channels, including global and local OTAs, and GDSs. Using a centralised dashboard, you can connect to any of your partner channels. Once connected to the channel of your choice, you manage your rates and availabilities from a single interface.
- D-EDGE MetaGenius: TripAdvisor, Google Hotels Ads, Trivago, Kayak... Travellers favour metasearch, that is therefore vital in today's hotel distribution landscape! In order to help you leverage metasearch sales opportunities, D-EDGE developed the ultimate centralised metasearch management platform, MetaGenius.
- D-EDGE CRM: your guests deserve a one-to-one relationship with you! Our Customer Relationship Management solution - powered by dailypoint™ - is essential to centralise data and empower your staff with the knowledge to personalise and improve the guest experience.
- D-EDGE RateScreener: RateScreener retrieves rates applied by your competitors and OTAs and analyses your hotel’s position compared to your competition. You can then make adjustments on your rates using the information provided to you by RateScreener.
- D-EDGE DataCruncher: get a deep understanding of each distribution channel's performance and behaviour to make the best planning decisions to increase your revenue. Extract KPIs and performance by markets worldwide, visualise strengths on an interactive heatmap and filter by channels. Monitor your stats for each of your properties, play with KPIs, export or share business results.
- D-EDGE NextRate: NextRate gives you clear price recommendations according to your competition, your environment (market trends, seasonality, upcoming events) and your pick-up. In just one click you can either accept or edit the recommendations and apply them directly to your inventory.
- D-EDGE Sentinel: monitor your hotel’s attractiveness with Sentinel. Stay in control of your online reputation with a centralised dashboard. Know how your guests feel about their stay and keep improving your service. Save time, see everything & stay updated.

Popular apps

customice

straiv by CODE2ORDER

hotelkit

Booking.com Channel Connect

myIBE by detco (UP Booking Engine)

Pace Revenue

Channelswitch (DIRS21)

RateDistributor (HotelNetSolutions)

Guest Mailing by detco

Roomchecking

Market Intelligence (HQrevenue)

Abitari Locks Connector

D-EDGE

Traces

Datev Connector

Expedia Channel Connect

OnePageBooking (HotelNetSolutions)

Flexkeeping

SiteMinder

happyhotel

HotelAppz