Germany

customice

Online configuration / booking of meetings and events (MICE) on your web site - interfacing your favourite property management system apaleo seamlessly.

With our __customice-configurator__ application your customers are able to get a precise idea of your MICE capabilities and services on your web site. Beyond that they can configure meetings and events individually and directly request, reserve or book them online. Group bookings with your meeting / stand-alone on your web-site included!

As a hotelier you can see all incoming requests from the configurator instantly within the __customice-booking manager__. Here you can work directly on all requests and bookings or before they will get synchronized with your apaleo PMS.

Custom rate, individual customizing, integrated MICE configurator on your website. One-time setup fee 2500 EUR. Price per meeting room.

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Group booking online, booking manager application, online pick-up (reservation) for guests stand-alone.

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Sales & catering software

Events & groups quoting platforms

CODE2ORDER GmbH

CODE2ORDER enables hotels to make the entire stay a digital experience for hotel guests. With the solutions by CODE2ORDER, hotels accompany guests along the entire GuestJourney - from the first booking, through the stay, including digital check-in and check-out, to the next direct booking. All hotel information, services and offers are available and bookable for every guest at any time and place.

The solutions enable a quick and easy access via any device, without additional apps and tablets. Currently, more than 1,900 brand, individual and chain hotels in over 26 countries rely on this advanced solution.

Your advantages:

- Offer active guest communication
- Automate internal work processes
- Expand upsell potential
- Improve hotel ratings

Our solutions:

- Digital Guest Service / Guest Directory (Web App)
- Mobile Check-in and Check-out / Digital Registration Form (Web App)
- Journey Mailing (E-Mail Marketing for Hotels)

Email and SMS sending built-in functions increase communication with your Guests.

Communication with Guests

Go paperless with CODE2ORDER and enjoy the Digital Registration Card functionality.

Digital Registration Card

Make sure your operations run smoothly with handy Check-In and Check-Out. Additionally the payment processing will increase efficiency and security of your guests.

Check-In, Check-Out and payments...

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This package offers you a high-performance guest service system for hotel information and services.

This packages enables guests to fill out the registration form legally compliant and check out from their phone.

Check In/Out

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A guest app, or application, is a type of software that enables hotel guests to perform specific tasks such as online check-in or purchasing upsells, and access diverse information like the WIFI code or opening hours of outlets. These apps can be accessed by downloading them on app stores or by browsing a specific URL link. Downloaded apps are called mobile apps, while browser-based apps are referred to as web apps or PWA (progressive web apps).


Guest apps

Contactless check-in

hotelkit GmbH

With hotelkit streamlined processes are just the beginning. The All-in-One Hotel Operations Platform is the ultimate solution for hotels. It enables hotel teams to manage, supervise, delegate and communicate via one comprehensive platform, anywhere, any time, on any device.

Originally the software was developed by Marius Donhauser (Founder &amp; CEO of hotelkit) with the intention to improve communication flows in his own 4-start boutiquehotel in Salzburg. Meanwhile, the platform is used by 70,000 hotel employees across more than 1,500 hotels worldwide.

hotelkit's solution for collaboration and service optimization makes handovers smoother, communication simpler, and guests happier. With hotelkit housekeeping, hotels benefit from digitalized processes, seamless interfaces to PMS, and real-time updates of the room status. Delivering outstanding service has never been easier and now hoteliers can spend more time doing what they do best: making their guests happy.

Retrieve properties & reservations from apaleo

Hotelkit changes Unit Condition to allow houskeepers assign a proper condtion before or after the room cleaning.

Change Unit Condition

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Housekeeping Software is similar to staff communication & task management tools but goes a step further. It can be particularly beneficial to hotels with more than 100 rooms. These tools focus on the housekeeping department allowing the housekeeping manager to assign rooms to cleaning staff and monitor the advancement from each one out of a single dashboard. The great advantage is that these tools connect to the hotel’s PMS allowing the housekeeping manager to mark the room as clean in the PMS. When something is broken the housekeeping staff can directly alert the maintenance team and in addition, mark the room as out of service (OOS) in the PMS.

Housekeeping software

In a hotel, operations are spread across the property and split-up into different departments, shifts and duties making it a challenge for many employees to have an efficient and clear way of communicating with one another. Traditional operations relied on time-consuming handovers,  flip through binders and review backlogs. Staff communication and task management tools have the focus to improve the communication between hotel departments, streamline processes and improve operational efficiency. Furthermore, these tools enable the head of departments and management to control standard operating procedures (SOP’s) at all times.

Staff collaboration tools

apaleo

Booking.com is one of the most known Online Travel Agents and can help you to increase your business significantly. For you as a hotelier it is very important to have full control about which inventory you want to sell for what kind of price on this important distribution channel.

apaleo Booking.com Channel Connect allows you to manage your rates and restrictions within apaleo and see them updated immediately on booking.com. Reservations are floating in to apaleo in seconds with all the information about the guest at hand. In combination with the apaleo Payment Integration the money will be captured automatically, no matter if it is a personal or a booking.com virtual credit card. Even the reporting of e.g. invalid credit cards to booking.com to allow you cancelling the reservation is done for you, so you can focus on increasing your revenues.

Booking.com Channel Connect

- Upload Rates and Availabilities
- Receive new reservations and changes
- Process payment including VCCs 
- Report invalid credit cards

Business Plan 

Direct OTA Connectors

detco GmbH

Embed an irresistible booking process directly into your hotel website.

Our team has created the best possible collaboration between technical intelligence, carefully constructed UI and robust battle testing to produce a beautiful and fast Internet Booking Engine experience your guests will love.

Key Features

- Can be seamlessly embedded into your existing hotel website
- An intuitive, fast and smooth user experience persuades users to book direct
- Integration can be handled by your existing agency with guidance from our expert HTML+CSS integration team
- Our team of designers and developers are on hand to manage this on your agency’s behalf if necessary
- PCI compliant, including PSD2 3DSecure support
- Easy to trial: month-by-month payment, no long-term tie in. Minimum fee based on 50 rooms per month

Full Digital Agency Services

In addition to a fully integrated Apaleo Booking Engine, detco GmbH offers professional Hotel Website Design and specialist Hotel Digital Marketing Packages. Find out more.

Make your property bookable from any device by providing an easy booking process on all devices

Mobile-first UI

Add your booking engine on your pages to peep your bookers on the same URL and increase conversion

Embed in-page

Choose colours, font & logos to create a smooth brand experience

Adapt to your brand

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myIBE

Scalable booking engine that integrates seamlessly with your website.

myIBE Standard

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An internet booking engine (IBE) is a system that enables hotels to process online bookings directly and in real-time through their brand’s website. A modern and optimised booking engine should provide a seamless 3 to 4 step process where website visitors and future guests can review available room types and rates for specific dates. It should allow for credit card payments as well as potentially alternative payment methods such as PayPal and be compliant with PCI and PSD2 requirements.

Booking engines

DIRS21

Broaden your coverage and improve your performance with interfaces for booking portals. With the DIRS21 channel manager, you manage your booking data centrally via your PMS. All updates are made automatically, keeping your data current and accurate, for each booking and each interface.

The DIRS21 channelswitch offers interfaces with all of the most popular online booking portals.
- Booking
- HRS
- Expedia
- Agoda
- Nethotels
- TOMAS
- and many more

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Channelswitch (DIRS21)

- monthly service-fee
- support & updates included

DIRS21 Channelswitch

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A channel manager is a technology that takes care of connecting and automating a hotel's inventory distribution to multiple hotel booking sites synchronously. It enables hoteliers to manage availability, rates and reservations at the same time in a single system without needing to log-in and update your information in the different extranets. Thanks to a channel management system, hotels can list their inventory to hundreds of online booking portals such as OTAs (like Booking.com),Global Distribution Systems and alternative accommodation channels like Airbnb. Depending on the desired rules set by hoteliers, the channel manager will update all platforms in real-time based on a pooled inventory model. Pooled inventory is a modern principle enabling hotels, hostels and vacation rental companies to maximise occupancy while limiting the potential for overbookings. and other channels you need.

Channel managers

HotelNetSolutions GmbH

Features at a glance:

- Simple and central administration of all portals
- Data management with multifunctional calendar
- Certified two-way connection to Apaleo
- Integrated statistics module
- Unlimited number of portals with two-way interfaces
- Concrete rate allocation per portal possible
- Automatic booking back transport
- Price flexibility and minimum price management
- Inheritance of prices
- Easy configuration of revenue management strategies
- Variety of security mechanisms
- Automatic reverse booking (two-way interface)
- Real-time synchronization
- E-mail notification in case of booking import and error transmission

Online booking portals (excerpt):
- Airbnb
- Booking.com
- Expedia
- fewo.de
- HRS/Hotel.de
- Tomas
- Trip.com (Ctrip)
- [alle Anbindungen](https://hotelnetsolutions.de/channel-manager/channelmanager-portalliste-2/)

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RateDistributor (HotelNetSolutions)

We charge a one-time setup fee and a fixed monthly fee. The amount is according to the size of the hotel and the total number of modules.

Rate Distributor CM

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The Guest-Mailing-App opens a direct communication channel to your guests.
It allows to send notification-emails for new, changed or cancelled reservations as well as invoices, define which e-mails are sent automatically and which e-mails are sent on-demand from within Apaleo.
You can customise e-mails by including your hotel-logo and the hotel-description. When sending on-demand e-mails, you can additionally include an individual comment in the mail or attach a payment link.

you can expect an UI integration using detco Guest Mailing

UI integration in apaleo

Sending Booking Confirmations for reservation: creation, modification, cancellation

Sending Booking Confirmations

Invoice can be sent to the guest using detco Guest Mailing

Sending Invoice via email

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Guest Mailing

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A customer relationship management software (CRM) allows to manage and store guest data to initiate, build, nurture, track, manage and grow relationships with existing and potential hotel guests. CRMs enable hoteliers to identify sales opportunities, record and manage customer service issues and launch email marketing campaigns in one central place.

CRM & email marketing platforms

France

Roomchecking

Roomchecking is a mobile solution for the hotel staff.

With Roomchecking you'll be able to :

- attribute rooms to cleaners with rules (credits, change sheets...)
- track the progress of cleaning in real time
- declare and track maintenance issues
- be alerted in real time for lost and found
- create audits
- create tasks to communicate with the team
- preventative maintenance


RoomChecking

Light Service 

Full Service

Pre stay dedicated guest page based on guest's profile.

Pre-stay Planner

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HQrevenue

Market Intelligence is lightning-fast market analytics and BI. A reliable, cloud-based software delivering hyper-detailed, up-to-date information on the market, competition, and operations. It aggregates and visualizes millions of data points, including information from over 20 OTAs and 300 brands, and integrates with more than 60 of the best software solutions in the industry.

Features made for professional revenue management:
- Real-time rate shopping
- Competitor rates for the next 365 days
- Parity check across distribution and meta channels
- 30-day price development of any arrival date
- Demand analytics in macro markets with LAR
- Worldwide public and school holidays, events, and weather forecasts

HQ revenue MI

Market Intelligence (HQrevenue)

- Daily rate shops + single-day real-time shops
- Up to 6 competitors

Premium Pro

- Real-time rate shops
- Multiple competitor sets
- Up to 18 competitors
- Account-based API access

Enterprise Max

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Analytics & business intelligence

Rate shoppers and market intelligence tools enables hoteliers to closely monitor the market on a variety of aggregated data points. The historical focus of such systems is to provide revenue managers and decision makers with competitors pricing data and accurate demand forecasts. Today, such systems also provide hoteliers with data such as weather forecasts, local events and holiday calendars that could also impact overall market demand. Ultimately, these tools are designed to support hotels in adjusting their pricing and revenue management strategy. For multi-property operators managing hotels in multiple locations, rate shopping and market intelligence tools are incredible time-savers.

Rate shopping & market Intelligence

Spain

Abitari

Abitari Locks Connector connects your lock system to apaleo, enabling you to encode the keycards right from apaleo user interface.

Compatibilities (August 2020):
- Assa Abloy
- Salto
- Onity
- Hotek
- Tesa
- TLJ

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Abitari Locks Connector

- Configuration panel inside Apaleo UI for self installation.
- Cutting key feature inside Apaleo UI.
*Minimum charge 50 rooms.

Cost per unit plan

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Keycard encoder

D-EDGE

Combining technical excellence and digital marketing expertise, D-EDGE  brings a holistic hospitality technology infrastructure under one roof. The integrated range of solutions covers all stages of hotel distribution which encompasses Central Reservation System, Guest Management, Data Intelligence, Connectivity Hub, Digital Media and Website Creation.

With a team of 350 experts located in over 20 countries, D-EDGE provides localised support, services and tools.

Our solutions:
- D-EDGE Booking Engine: our booking engine is made to maximise direct bookings. Your hotel's website should be your most profitable sales channel.
- D-EDGE Channel Manager: our Smart Channel Manager, allows you to connect your hotel to more than 300 online distribution channels, including global and local OTAs, and GDSs. Using a centralised dashboard, you can connect to any of your partner channels. Once connected to the channel of your choice, you manage your rates and availabilities from a single interface.
- D-EDGE MetaGenius: TripAdvisor, Google Hotels Ads, Trivago, Kayak... Travellers favour metasearch, that is therefore vital in today's hotel distribution landscape! In order to help you leverage metasearch sales opportunities, D-EDGE developed the ultimate centralised metasearch management platform, MetaGenius.
- D-EDGE CRM: your guests deserve a one-to-one relationship with you! Our Customer Relationship Management solution - powered by dailypoint™ - is essential to centralise data and empower your staff with the knowledge to personalise and improve the guest experience.
- D-EDGE RateScreener: RateScreener retrieves rates applied by your competitors and OTAs and analyses your hotel’s position compared to your competition. You can then make adjustments on your rates using the information provided to you by RateScreener.
- D-EDGE DataCruncher: get a deep understanding of each distribution channel's performance and behaviour to make the best planning decisions to increase your revenue. Extract KPIs and performance by markets worldwide, visualise strengths on an interactive heatmap and filter by channels. Monitor your stats for each of your properties, play with KPIs, export or share business results.
- D-EDGE NextRate: NextRate gives you clear price recommendations according to your competition, your environment (market trends, seasonality, upcoming events) and your pick-up. In just one click you can either accept or edit the recommendations and apply them directly to your inventory.
- D-EDGE Sentinel: monitor your hotel’s attractiveness with Sentinel. Stay in control of your online reputation with a centralised dashboard. Know how your guests feel about their stay and keep improving your service. Save time, see everything & stay updated.

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Austria

Grman IT Solutions

This application helps you convert your booking transactions into an easy-to-handle DATEV format. Export data automatically on a daily or monthly basis or select your own preferred period of conversion.

All you need to do is to configure a mapping between apaleo and your DATEV accounts. All your created DATEV files will be accessible on the first page. The application will give you the possibility to create two types of files:

- Detailed file: one entry per booking
- Summary file: transactions are grouped and summed by booking day and account

Download your DATEV files as often as you wish.

Datev Connector by Grman IT Solutions

Datev Connector 

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Accounting software

Expedia is one of the world’s leading full-service online travel brands helping travelers easily plan and book travel from the widest selection of vacation packages, flights, hotels, rental cars, rail, cruises, activities, attractions, and services.

Expedia Channel Connect by detco allows you to manage all your rates and restrictions in one place. You simply update your rates in apaleo and your expedia listing is updated immediately.
Reservations from expedia.com (or any of its subbrands like hotels.com) are transferred into apaleo as they come in.

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Expedia Channel Connect

- Upload Rates and Availabilities
- Receive incoming bookings
- Supports both ExpediaCollect and HotelCollect
- Handle payments

Expedia

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OnePageBooking (HotelNetSolutions)

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United Kingdom

Flexkeeping

Flexkeeping is the most comprehensive hotel housekeeping and staff collaboration software. It enables you to connect departments, resolve issues and organize workflow. Flexkeeping provides you with meaningful analytics that help you lower costs and increase guest satisfaction.

The main solutions include:

__Housekeeping__: automate schedules, update room statuses, conduct inspections and ensure spotless rooms

__Maintenance__: take a picture, report, track and fix issues around your hotel

__Team Communication__: keep all staff up to date, organize workflows, and improve team communication

__Checklists & SOPs__: access all checklists and SOPs, ensure consistent quality and efficient staff training

__Analytics__: get automated, meaningful data to optimize your operations and lower costs

All property details are shared with Flexkeeping

Get the property details

New charge posting

Flexkeeping performs the unit conditions/status.

Modify room status

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The onboarding fee will be fully refunded in case you decide that Flexkeeping isn't the right fit for you.

Less than 100 rooms

More than 100 rooms

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Australia

SiteMinder

Increase your occupancy, get direct bookings, beat the competition, stay on top of local insights, and be connected to the GDS all from one simple and easy-to-use platform.

SiteMinder powers the world’s leading properties. Whether you are an independent property or part of a hotel chain, we help you stay focused on your guests while our automated systems take care of the rest! With the SiteMinder platform, you gain a complete and seamless experience managing your marketing and distribution strategy online. Our technology works in perfect harmony and gives you everything you need to acquire guests and free up more time to delight them.

- 1 login, 1 dashboard, 1 source of truth
- No commission
- 400+ distribution channels
- 35,000+ customers
- 87 million hotel reservations annually

Our robust Acquisition Platform consists of:

Channel Manager

SiteMinder is the world’s most powerful hotel channel manager, giving you incomparable reach and visibility online. Manage your rooms and rates on over 400 hotel booking channels, in real-time and reduce your dependency on third-party sales channels.

Online Hotel Booking Engine

SiteMinder’s high-converting TheBookingButton empowers you to capture direct bookings with zero commissions. Be instantly bookable through your hotel website and reduce your dependency on third-party sales channels.

Hotel Website Design

Boost direct bookings with a hotel website builder designed especially for you and your guests. SiteMinder’s smart and simple website design solution, Canvas, attracts travellers to your website, integrates seamlessly with our online booking engine, and is easy to use.

Hotel Business Intelligence

Our Hotel Business Intelligence solution, Prophet, makes marketing and business intelligence easy to understand. Maximise revenue with real-time insight into your hotel’s competition and performance.

Global Distribution System

Gain unparalleled sales and marketing support with one GDS and channel manager connection. You will gain unmatched exposure to guests with our unique combination of the hotel industry’s most powerful global distribution systems and a cloud-based channel manager.

The features supported by this connection include delivery of availivility, rates & inventory as well as restrictions  from Apaleo to your booking channels.

Delivery of ARI & restrictions

Automatic update of booking information from booking channels in Apaleo.

Creation & updates of bookings

Be seen on unlimited number of channels such as Booking.com, Expedia, Airbnb and Agoda as well as the GDS

Be seen on 500+ booking sites

Improve your efficiency with a single place to manage your distribution, reservations and payments.

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