Germany

Apaleo GmbH

Transform guest requests into flawless execution with Apaleo's AI-powered Trace Agent. This autonomous agent continuously monitors your apaleo reservations, intelligently identifies guest preferences, special requests, and operational requirements hidden in booking comments, and automatically creates actionable tasks in Sweeply’s housekeeping and task management platform.

How it works: The Trace Agent analyzes reservation data including comments, guest birthdays, rate codes, and special remarks. Using advanced AI and your customizable SOPs (Standard Operational Procedures), it interprets guest wishes and operational needs, then autonomously generates properly categorized tasks for your housekeeping and operations teams, directly in the Apaleo UI through a Sweeply integration. No more manual reading through reservation notes or risk of overlooking important guest requests.

The Trace Agent continuously scans Apaleo reservations in real-time, analyzing booking comments, guest profiles, rate codes, and special dates (like birthdays or anniversaries) to identify actionable items that require staff attention.

Autonomous Reservation Monitoring

Using advanced AI language models, the agent understands context and intent behind guest requests written in natural language, accurately categorizing them into appropriate task types (amenities, room setup, dietary requirements, celebrations, etc.) without human intervention.

Intelligent Request Interpretation

Seamlessly creates structured, actionable tasks directly in Sweeply’s task management system based on identified guest needs, complete with proper categorization, priority levels, and departmental assignments - ensuring nothing falls through the cracks.

Autonomous Task Creation

Automated detection ensures every preference and special requirement is captured and actioned.

Never miss a guest request

Eliminate time-consuming manual review of reservation comments across departments.

Reduce staff workload

Faster, more consistent fulfillment of guest wishes leads to better reviews and repeat bookings

Improve guest satisfaction

Your team receives clear, actionable tasks instead of having to interpret vague comments

Increase operational efficiency

ApaleoLogo.png

Trace Agent

The AI agent is provided free of charge. It can be used and directy integrated with a paid Sweeply account or customized to your needs.

Free of charge

Reservation with relevant information for task creation

ReservationInfo.png

Guest details with relevant information for task creation

GuestDetails.png

SweeplyOutput.png

Streamline housekeeping operations and improve team coordination with smart task management tools. Assign housekeeping tasks, track cleaning progress in real-time, and seamlessly update room status in the PMS. Instantly report maintenance issues, mark rooms as out of service, and enhance efficiency—all from one centralized platform.

Housekeeping & Staff collaboration

Streamline hotel operations with intelligent automation. Leverage AI-driven tools to optimize workflows, predict demand, and enhance efficiency across departments. From automated task management to predictive maintenance, Operational AI helps hotels run smarter, reduce costs, and improve service quality effortlessly.

Operational AI

Netherlands

Runnr.ai

Guest communication through direct channels and artificial intelligence with Runnr.ai 
Runnr.ai is your AI-driven guest communication platform, streamlining communications across direct channels similar but not exclusive to (e.g. WhatsApp) and enhancing guest experiences for hotels, resorts and accommodations
By integrating with Apaleo, Runnr.ai leverages real-time data to automate and personalize guest interactions from check-in to check-out, ensuring every stay is memorable.Great for: Instant Q&A / customer service, promotion of specific offers and upsells, review management and notification of important things to know during their stay.

Whatsapp has a much higher open (98%) and engagement (~50%) rate than email marketing. This allows you to reach guests as well as leveraging the connection with upsells.

Use direct channels (e.g WhatsApp) to connect with guests

Guests get instant gratification on their questions. They can use their preferred device and get instantly what they need from the hotel.

Improved guest experience

Streamline operations by automating routine inquiries (e.g. FAQ, Requests and Upsells), freeing up staff to focus on high-impact guest interactions.

Reduce stress on operations

Hotels have the ability to build a relationship with its guests pre-, in- and post-stay. Welcome messages, check-in messages and review messages are sent automatically to the guest on WhatsApp.

Happy guests

Guests have the opportunity to book extras which are available in the hotel such as breakfast or late checkout by booking directly through direct channels like (e.g. WhatsApp) 

Increase ancillary revenues

Professional (monthly)

automaticall resolve requests.png

order breakfast.png

check-in times.png

information on local attractions.png

additional upsell.png

rent a bike.png

Engage with guests in real time through their preferred channels, from WhatsApp to SMS and beyond. Centralize all conversations in one place, automate responses, and personalize communication to enhance guest satisfaction and drive upselling opportunities

Guest messaging platforms

Enhance guest engagement with automated chat solutions. Respond instantly to common inquiries, streamline bookings, and provide easy access to hotel information through live chat and messaging apps. Chatbots handle repetitive tasks efficiently while ensuring smooth handovers to staff when needed—delivering fast, seamless support 24/7.

Live chats & chatbots

United States

Akin Labs Inc

D3x is an AI-powered guest engagement platform for hotels and hospitality brands. We automate guest conversations across web chat, WhatsApp, SMS, email, and voice—helping operators boost direct bookings, lift guest satisfaction, and free staff from repetitive tasks.

D3x delivers instant, personalized support 24/7, turning every inquiry into an opportunity to connect, upsell, and delight.

Seamlessly integrates with PMS, CRM, guest journey, housekeeping and your existing tech stack.

Transform guest service from a cost center into a growth engine—with D3x.


D3x instantly checks rates and room availability in Apaleo and provides guests with deep links directly to your booking engine—turning conversations into confirmed bookings faster.

Real-time Availability & Instant Bookings

D3x dynamically retrieves reservation details from Apaleo in real-time, instantly answering guests’ questions such as booking confirmations, arrival dates, or special requests, without manual intervention.

Automated Reservation Assistant

Seamlessly add upsells (breakfast, parking, pets, and more) directly into guest bookings through Apaleo. D3x intelligently suggests and confirms upsell options during guest conversations, increasing revenue per stay effortlessly.

Effortless Upselling Integration

D3x gives your guests immediate answers—across chat, email, WhatsApp, and voice. Deliver personalised support 24/7, ensuring happier guests, fewer missed bookings, and standout guest experiences.

Delight Guests, Instantly and Effortlessly

Automate up to 85% of common inquiries with our smart AI concierge. Your staff spends less time answering FAQs and more time creating meaningful connections, driving loyalty, enhancing service quality

Free Your Team from Repetitive Questions

D3x proactively engages guests on your website, nudging them toward direct bookings and targeted upsells, unlocking revenue by delivering the right offers to the right guests at the right moments.

Boost Direct Bookings & Revenue Opportunities

Logo D3x new.png

Unlimited, high speed access to D3x Engine and Skill router, powered by OpenAI, Claude and Gemini

Professional

1.jpg

2.jpg

3.jpg

4.jpg

Enhance guest interactions with AI-powered messaging and voice assistants. Automate responses, provide instant support, and personalize guest experiences across chat, email, and voice channels. From answering booking inquiries to handling service requests, conversational AI ensures seamless, 24/7 engagement.

Conversational AI

Plainview AI

Our AI Hotel Assistant is designed to ensure that hoteliers never miss a call, no matter the time or day. It provides seamless 24/7 support, handling bookings, questions, and updates, so your staff can focus on other high value tasks.

Hoteliers can reduce the stress of missed calls and lost bookings, especially during peak hours or late at night. The AI Assistant provides:

• Instant Call Response 

• Real-time Booking Management

• Staff Workload Reduction

• Enhanced Guest Satisfaction

With our AI Assistant, your hotel’s phone service is always on, ensuring every opportunity is captured and your operations run smoothly. By automating routine tasks, it allows your team to concentrate on delivering exceptional service.



Records each new booking directly to apaleo

Automated Reservation Entry

Instantly check room availability against the apaleo system to ensure guests get accurate, up-to-date information when booking.

Real-Time Availability Checks

Send secure payment links via SMS that can be easily completed on the guests phone.

SMS Confirmation Links

With 24/7 availability and instant responses, guests feel valued and cared for, leading to higher satisfaction and repeat business.




24/7 Availability

 By ensuring no call goes unanswered, your app helps capture more bookings, directly increasing revenue opportunities for hoteliers.



No Lost Revenue

Guests receive an SMS link to securely enter their email and credit card, confirming their booking quickly and efficiently.



Easy Booking Confirmation

Give your employees a break and automate your phonecalls.

Medium

Enterprise 

3.png

2.png

1.png

4.png

Onsai 

Onsai – The Voice of Hospitality

Onsai creates digital employees for hotels. Powered by Agentic AI, our solutions take over tasks that are hardest to staff, easing the impact of labor shortages. They support hotel teams, streamline operations, and safeguard service quality where it matters most.

Our technology integrates seamlessly with existing PMS and communication systems, automating routine tasks and serving guests 24/7 in 25 languages. The product suite includes Onsai Voice, which automates calls, processes reservations, answers guest questions, and relieves the front desk. The Messaging Agent manages communication via WhatsApp and web chat to increase conversion and strengthen guest loyalty. With the Reservation Check Agent, bookings are validated automatically and discrepancies are detected early, while the Commission Check Agent reconciles OTA commissions with PMS data and reduces manual workload by up to 75 percent.

For hoteliers, the impact is clear. The majority of guest interactions can be handled without staff involvement, resulting in a significant reduction in labor costs and administrative workload. Guests benefit from immediate and consistent responses, while hotels see improved service levels and higher satisfaction. Implementation is rapid, with results visible within days, and the use of GDPR-compliant, open-source technology guarantees full data ownership and security.

Onsai makes technology invisible and service tangible. Our digital employees free hotel staff to focus on what truly matters: personal attention and exceptional guest experiences.

Onsai creates directly in Apaleo in real-time. Guests can complete their entire booking by phone without redirection to another channel, increasing direct booking revenue.

Direct Reservation Management

Instant access to up-to-date room availability, rate plans, and special offers. Our AI provides accurate pricing and availability information without delay, improving conversion rates.

Real-Time Availability & Rate Access

One integration serves all your Apaleo-powered properties. Centralized management with property-specific rules and inventory for hotel groups of any size.

Multi-Property Integration

Our AI uses secure open source technology that's 100% GDPR-compliant with optional on-premise hosting, ensuring complete data sovereignty for enterprise hotels. No guest data ever leaves your systems.

Maximum Data Security & GDPR Compliance

Guests book directly on the phone without detours. Thanks to deep PMS integration, our AI creates reservations in real-time without redirects or additional links, capturing more direct revenue.

Direct Booking by Phone - No Redirects

One central hotline for all your properties. Our AI recognizes the correct location and ensures consistent guest communication across all your hotels while maintaining property-specific knowledge.

True Multi-Property Capabilities

Fully adaptable to your unique identity—from voice and approach to tone and creativity level. Native in 25 languages, Onsai becomes an authentic extension of your brand's hospitality style.

Customized to Your Hotel Brand

logo

Onsai

Your Voice AI to answer calls and take reservations. Includes 100 calls/month (independent of call duration). More packages available.

Onsai Voice 100

For hotel groups with many properties or unique integration needs. Tailored implementation with volume-based pricing and dedicated support. 

Onsai Voice - Enterprise

Your Chat Agent for websites and messaging platforms. Answering FAQs and taking reservations. Free for Onsai Voice Customers.

Onsai Chat

Our reservation check agent monitors all incoming bookings from OTAs and ensures they've been correctly transferred to your PMS. 

Onsai Check

Our AI commission fee agent takes care of the monthly commission check. This saves up to 75% workload. Note: 1 time onboarding fee applies.

Onsai Fee

16.jpg

17.jpg

18.jpg

19.jpg

20.jpg

15.jpg

Austria

chatlyn GmbH

chatlyn is the AI Communication Hub for Hospitality, designed to revolutionize the way you connect with your guests. From the first inquiry to post-stay follow-ups, chatlyn provides the tools to automate guest communication, streamline operations, and deliver exceptional service that leaves a lasting impression. 🦜

Here’s how chatlyn transforms guest communication:
	•	Effortless Automation: Say goodbye to repetitive tasks. chatlyn’s smart automation handles common guest inquiries, booking confirmations, and follow-ups, giving your team more time to focus on creating memorable experiences.
	•	Enhanced Engagement: Optimize every interaction with chatlyn’s AI-powered tools, ensuring personalized, timely, and relevant communication at every touchpoint in the guest journey.
	•	Seamless Multichannel Support: Whether it’s email, WhatsApp, SMS, or even OTA platforms like Booking.com and Airbnb, chatlyn brings all guest conversations into one intuitive platform, ensuring no message is ever missed.
	•	Real-Time Language Translation: Communicate with guests in over 30 languages effortlessly, breaking down language barriers and creating a global hospitality experience.

Why chatlyn Matters
Today, guests expect faster responses, personalized interactions, and seamless service. chatlyn helps you meet and exceed those expectations by reducing your team’s workload, enhancing guest satisfaction, and ultimately driving higher revenue through improved engagement and loyalty.


From boutique hotels to global chains, chatlyn empowers hospitality businesses to provide next-generation service while staying efficient, connected, and guest-focused.


Main features of chatlyn:
Omnichannel Inbox
AI Assistants (With tools like the AI Chatbot, AI Email Assistant, AI Review Assistant, AI Reservation Assistant, and a 24/7 AI Virtual Concierge)
WhatsApp Newsletters
Automation Studio (Guest Journey Builder)
WebChat Widget


Our integration provides your agent with real-time information from apaleo. The guest asks you about his reservation via WhatsApp? We query apaleo and show you his booking information without any further ado!

Show information about a guest next to the chat window!

We also provide you with information about where the guest is on their journey? Already checked-out? We'll show you! Pre-stay? No problem!

Guest journey information live!

Implement a chatbot powered with AI to answer your customers with all your documentation, to reduce the workload of your employees and increase your customer satisfaction at the same time.

Chatbot powered by AI 🤖

Our omnichannel function unifies all customer interactions into a single, easy-to-manage hub, streamlining communication across every platform and powered by AI functions. 

Seamless AI Communication Hub for Hospitality

Control all your channels in one place, manage all messages with a powerful ticketing system and add staff from your team to never have a message missed again.

Control all your channels in one place📈

Increase your sales in the short term with automated WhatsApp newsletters and watch your engagement and conversions soar!

Increase your sales in the short term🚀

chatlyn

Plan "Light"

WhatsApp Messenger Broadcasting & Segmentation

Plan "Plus"

Plan "Advanced"

Apaleo 1.png

Apaleo 2.png

Apaleo 3.png

Frame 1.jpg

Frame 2.jpg

Frame 3.jpg

Empower guests with a seamless, self-service experience from booking to checkout. Whether through a mobile app or web-based platform, enable online check-in, upselling, and instant access to hotel information—all at their fingertips. Enhance convenience, boost engagement, and create a frictionless stay.


Digital Guest Journey

Switzerland

ailean

Products like ChatGPT or hospitality chatbots, usually just provide information, but do not execute tasks. ailean changes this by being the first AI in the hospitality industry that can actually perform any task within a hotel's Property Management System.

ailean integrates flawlessly with Apaleo's PMS, enabling real-time data exchange. This ensures that guest information, room availability, and reservations are always up-to-date, facilitating personalized guest experiences and efficient hotel management.

Full Apaleo Integration

ailean communicates with guests via WhatsApp around the clock in over 100 languages. 

Communication

ailean has full access to PMS systems such as Apaleo, allowing her to handle all PMS-based tasks, from creating new reservations to exporting a PDF bill after checkout.

Bookings and Reservations

ailean provides up-to-date information on local weather, restaurant ratings, opening hours, and event locations.

Concierge

Guests can use ailean to make payments for new bookings or settle open balances during their stays, utilizing systems such as Adyen or Stripe.

Payment

ailean for hospitality

Cancel anytime monthly, all-inclusive, with no setup fees.

ailean monthly subscription

Cancel annually, all-inclusive, with no setup fees.

ailean annual subscription

Lobby

Lobby is the AI inbox that turns every email inquiry into a confirmed booking before competitors even click “open.”
Sitting natively on top of Apaleo, Lobby automates the full inquiry-to-booking workflow.

Here’s how it works:
- ⁠Reads incoming requests
- Checks real-time availability & rates in Apaleo
- Sends branded responses
- When allowed, pushes reservations or group bookings directly into Apaleo

Go live in 30 minutes with pre-built workflows that are fully customisable:
- RFPs
- Booking requests
- ⁠Cancellations
- …and more

Hotels using Lobby answer in under a minute, save significant staff time and boost conversion by striking while the lead is hot.

Lobby Icon Black.jpg

Fixed

Variable

Apaleo images (1).png

Lobby for apaleo1.png

Lobby for apaleo1 (1).png

Lobby for apaleo1 (3).png

Lobby for apaleo1 (4).png

Automate and accelerate your booking process with AI-powered email assistants. These smart tools scan incoming reservation requests, check availability in real time, and instantly respond with personalized offers. Reduce manual workload, improve response times, and capture more direct bookings effortlessly.

Email reservation assistant

Polydom Inc.

Una: The Ultimate AI Agent, Perfectly Aligned with Your Front Desk Team

Imagine a Digital Concierge powered by AI that works alongside your front desk, seamlessly handling repetitive tasks, managing bookings, and addressing guest inquiries, all while speaking 99 languages in a natural, human-like voice. Una delivers a personalized, welcoming experience while seamlessly integrating with your PMS and task management systems, freeing your staff to focus on high-value interactions.

Una’s Standout Capabilities:

Human-Like Voice and Text Communication: Engages guests naturally through voice conversations, text chats, and phone calls, ensuring each interaction feels personal and authentic.
24/7 AI-Driven Guest Communication: Available around the clock, Una answers guest inquiries instantly, providing information, handling requests, and forwarding calls to human staff if needed.

Multilingual Support: Una speaks 99 languages fluently and can communicate via text in even more, catering to guests from around the world.

Intelligent Information Management: Centralizes and manages all hotel information—such as amenities, room photos, menu details, and local attractions—ensuring guests receive accurate, consistent answers and can fully explore what the hotel has to offer.

Direct Booking Management: Automates the booking process from inquiry to confirmation, reducing OTA dependency. Una also sends confirmation emails and payment links, delivering a seamless booking experience akin to human assistance.

Seamless PMS Integration: Connects with your Property Management System for real-time updates on availability and reservation modifications, streamlining the booking process.

Efficient Task Management: Uses AI to prioritize and allocate tasks. Una can either update tasks within a task management platform like HNext or send tasks directly through dedicated communication channels (such as WhatsApp or Telegram) for immediate action, as seen in the attached message screenshot.

Lead Generation for Marketing: Una can gather essential guest information, such as name, email, and phone number, turning each interaction into a lead opportunity for the marketing team.

Customizable, Brand-Aligned Responses: Tailors communication to reflect your hotel’s unique style and voice, ensuring each interaction aligns with your brand identity.


Una accesses real-time room availability, gathers all necessary details, and automatically processes reservations, updates, and cancellations just like a human. This eliminates manual intervention, with all changes instantly reflected in Apaleo PMS.

Real-Time Room Availability and Booking Sync

Una enhances the booking experience by sending confirmation emails and secure payment links, providing a seamless and efficient process that feels as personal and attentive as human assistance.

 Verbal Room Details with Visuals

Effortless Booking Confirmation

Una promotes direct bookings, upsells additional services, and gathers contact information for potential leads, supporting marketing efforts.

Increase Revenue and Leads

Una’s instant responses, multilingual support, and detailed information on amenities and attractions ensure a seamless guest experience from check-in to inquiries and beyond.

 Enhance Guest Satisfaction

Una by Polydom

Discover, adopt, and share cutting-edge AI solutions that streamline operations, enhance guest experiences, and drive long-term scalability.

Apaleo Agent Hub

Trace Agent

Runnr.ai

D3x

Plainview AI

Onsai

chatlyn

ailean for hospitality

Lobby

Una by Polydom

Make

Opally